Head of Branch Operations

6 days ago

Nairobi, Nairobi Area, Kenya Mwananchi Credit Limited Full time 1,200,000 - 2,400,000 per year

We are seeking an experienced and strategic Head of Branch Operations to oversee and

enhance the daily operations of all our branches, ensuring efficiency, cost management, and

high performance across the network. This role requires a results-driven leader with extensive

experience in operational management, process optimization, and large team leadership.

Key Responsibilities

  • Oversee Daily Operations and Processes: Provide leadership and direction for
  • day-to-day operations across all branches to ensure smooth, efficient, and effective
  • service delivery.
  • Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline
  • branch processes, optimize resource utilization, and manage operational costs
  • effectively.
  • Implement Policies and SOPs: Develop, roll out, and enforce operational policies and
  • standard operating procedures to maintain consistency, compliance, and high-quality
  • standards across all branches.
  • Monitor Branch and Department Performance: Track, evaluate, and report on
  • performance metrics to ensure branches achieve their targets while upholding
  • operational excellence.

Must-Have Qualifications

  • Master's degree in Operations Management, Finance, Business Administration, or a
  • related field.
  • Minimum of 10 years' experience in senior operations roles, with proven success in
  • managing multi-branch operations.
  • Strong track record in process optimization, policy implementation, and cost
  • management.
  • Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
  • Excellent analytical, decision-making, and problem-solving skills.
  • High level of integrity, professionalism, and organizational awareness.

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