Assistant Operations Manager

2 weeks ago

Nairobi, Nairobi Area, Kenya Crown Courier Ltd Full time 900,000 - 1,200,000 per year

Position Overview

We are seeking a driven, problem-solving, and creative Assistant Operations Manager to oversee branch-level courier operations, ensure efficient service delivery, and support the Operations Manager in driving operational excellence across our network.

Key Responsibilities


• Oversee daily operations across all branches, ensuring smooth package intake, sorting, routing, and customer service.


• Supervise Branches, providing leadership, training, and performance management.


• Monitor and improve branch-level KPIs including delivery timelines, customer satisfaction, and operational efficiency.


• Coordinate with the Transport Manager to ensure timely and optimal fleet allocation to branches.


• Identify operational challenges and develop innovative, process-driven solutions.


• Maintain compliance with company procedures, service standards, and relevant regulations.


• Foster a culture of continuous improvement and exceptional service delivery.

We're Looking For a candidate that is


• Driven – self-motivated and committed to achieving results.


• Problem Solver – able to think critically and address challenges quickly.


• Creative – open to innovative approaches for improving operations.


• Strong operations mindset – understanding of logistics, routing, and branch workflows.


• Process-oriented – ability to design, implement, and refine efficient operational processes.


• Excellent leadership and people management skills.


• Strong analytical and reporting skills.


• Exceptional communication and coordination abilities.


• Proficiency in MS Office packages and experience with courier or logistics systems is an advantage.

Qualifications


• Bachelor's degree in Business, Operations Management, Logistics, or related field.


• 3+ years of experience in operations management within logistics, courier, or transportation sectors.


• Demonstrated experience in supervising teams and improving operational performance.

How to Apply

Send your CV and a cover letter to

with the subject line "Assistant Operations Manager – Courier Operations" by 14/October/2025.

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