Head Of Collections And Recovery

1 day ago

Nairobi, Nairobi Area, Kenya Zanifu Full time 900,000 - 1,200,000 per year

About Us:

Zanifu is a FinTech company headquartered in Nairobi, Kenya, on a mission to give small businesses seamless access to stock financing so they can grow and thrive.

We partner with suppliers and retailers to provide working capital solutions that let MSMEs take stock now, sell, and pay later

What You'll Do:


• Lead the design and execution of collections & recovery policies, SOPs, and best practices.


• Drive the development and implementation of the end-to-end Collections & Recovery strategy in line with business growth and risk objectives.


• Oversee and be accountable for performance across short-term, unsecured, and asset-backed loan portfolios, ensuring optimal recovery.


• Champion data-driven approaches for early and late-stage collections and recovery.


• Build, lead, and mentor a high-performing collections and recovery teams


• Set performance targets, track results, and ensure accountability through structured performance reviews


• Work cross-functionally with internal teams (Credit Risk, Legal, Customer Service, and Sales) to reduce delinquency and improve collection & recovery outcomes.


• Work alongside Tech/Product teams to contribute ideas that improve and optimize automated collection flows (SMS, USSD, app, IVR, etc.)


• Provide clear, actionable reports and insights to leadership, influencing strategic decision-making and driving collections excellence.

What We're Looking For:


• Bachelor's degree in Business, Finance, or related field.


• 5+ years' experience in debt collections, with at least 3 years in a senior leadership role in fintech, microfinance, or financial services.


• Strong grasp of collections & recovery laws and compliance.


• Proven ability to lead teams, inspire accountability, and deliver results.


• Strategic thinker with analytical problem-solving skills.

Whats in it for you?


• Hybrid work setup


• Competitive Salary


• Career growth opportunities


• Collaborative leadership

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