Collections Officer

Job Detail

• Offerd Salary KES 40, /Month
• Experience 3 Years
• Industry IT and Network Services and Support
• Qualification College Diploma

Job Description
The Collections Officer is responsible for managing and recovering outstanding debts from customers in a timely and professional manner. The role involves maintaining accurate records, negotiating repayment plans, and ensuring compliance with company policies and relevant regulations, while upholding positive customer relationships.
Net Salary -Kshs 40,000 + Commissions

• Monitors receivables and collections and provides updates of receivables and provides appropriate reporting procedures.
• Creates and enforces the implementation of the company's credit policy.
• Identifies problem accounts and provides regular updates of receivables to management.
• Negotiates payment programs with delinquent customers.
• Identifies accounts requiring collection agency or legal action and coordinates collections with third party contractors.
• Monitors violations of credit policies, provides analysis, conclusion, and recommendations, presents findings to senior management, and suggests actions/penalties to be taken when appropriate.
• Develops processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implements liens as necessary to major delinquent account as approved.
• Generates legal documents used in the credit collection function.
• Conducts credit investigations and collecting delinquent receivables.
• Analyzes delinquent accounts and prepares report on highest risk accounts including recommendations for resolution.
• Interacts with customers to obtain additional credit information to support credit lines.
• Reconciles transactions and balances to maintain accurate accounts.
• Initiates credits and adjustments to customer accounts within company policy limits
• Check for credit viability on requests for extended terms and evaluate various adjustments or exception documents.
• Submits requests to senior management and supporting documentation for accounts requiring credit lines.

Thank you for your interest in the Collections Officer position at Hiperdist Ltd. We appreciate the time and effort you invested in your application.
Due to the high volume of applications received, we are unable to provide individual feedback or updates to every applicant. Please know that we carefully review each submission and will only contact candidates selected for the next stage of the hiring process.
We encourage you to stay connected with us and consider applying for future opportunities that align with your skills and experience.
Thank you
What You Will Do

• Debt Recovery: Contact customers with overdue accounts via phone, email, or in person.
• Negotiation: Establish payment plans and ensure timely settlement of outstanding balances.
• Account Management: Monitor assigned accounts to identify outstanding debts. Maintain accurate records of customer interactions and payment status.Update databases and prepare reports on collection progress.
• Customer Engagement: Educate customers on payment terms and consequences of default. Provide guidance on repayment options. Handle customer complaints or disputes in a professional manner.
• Compliance & Reporting: Adhere to company policies, legal requirements, and regulatory standards when handling collections. Escalate delinquent accounts to legal or recovery agencies when necessary. Prepare periodic reports on collections performance and outstanding debt.
• Collaboration: Work closely with the finance/accounts team to reconcile customer accounts. Liaise with the sales and customer service departments to resolve billing or service-related issues affecting payments.
• Risk Management: Assess customer creditworthiness and flag potential risks. Recommend accounts for write-offs or legal action where recovery is unlikely.

Qualifications

• Minimum Diploma in Credit Management or related field
• 3 to 5 years%u2019 experience and above in similar field.
• Must have experience in IT Collection environment.
• Knowledge of required documentation and a thorough knowledge of Lien Laws that govern the transactional relationship between the Customer and the Company.
• Knowledge of finance, accounting, budgeting, and cost control principles
• Working knowledge of short- and long-term budgeting and forecasting
• Strong communication, interpersonal and leadership skills. Must have excellent negotiation and problem-solving skills.
• Strong Organizational and Analytical skills.
• Proficient in Microsoft Office Word and Excel.
• Strong knowledge of technical accounting.
• Ability to analyze financial data and prepare financial reports, statements, and projections.
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
• Possess integrity, initiative, and commitment.
• Competent in the financial tasks of an organization: Payments, receipts, transactions, banking, computerized reports, records, back-up etc.