collection officer logbook product

5 days ago

Nairobi, Nairobi Area, Kenya Phoenix Capital Limited Full time 50,000 - 100,000 per year

The collection officer will be responsible for portfolio management and timely reminders and collections from clients, acquisition of new business and repeat business.

Roles and responsibilities:

  1. Loan Collection and Recovery

  2. Monitor loan repayments and ensure timely collection from both new and existing clients.

  3. Conduct follow-ups through phone calls, visits, and written communication for overdue accounts.
  4. Negotiate repayment plans with delinquent clients in line with company policy.
  5. Recommend appropriate recovery action, including repossession or legal measures, for defaulted accounts.
  6. Maintain accurate and up-to-date records of collection activities.

2. Portfolio Monitoring and Risk Management

  • Track loan performance and identify potential defaults early.
  • Analyze delinquency trends and provide periodic reports on portfolio health.
  • Collaborate with the credit team to improve credit assessment and reduce default risks.
  • Conduct due diligence and verification visits for clients when necessary.

3. Client Relationship Management

  • Provide excellent customer service and maintain strong relationships to encourage prompt repayment.
  • Handle client concerns regarding repayments and provide guidance on restructuring where applicable.
  • Support client retention efforts through consistent communication and problem-solving.

4. Reporting and Documentation

  • Prepare daily, weekly, and monthly collection reports.
  • Maintain proper filing and record-keeping of all collection documents, repossession records, and payment plans.
  • Update the loan management system regularly with repayment and follow-up information.

5. Asset and Repossession Management

  • Coordinate repossession and disposal of collateral for defaulted loans in accordance with company policy.
  • Manage the sale of recovered assets to maximize recovery value.
  • Oversee maintenance and repair of repossessed or company assets (e.g., vehicles, land, laptops, titles, etc.).

6. Additional Duties

  • Conduct market research to understand customer repayment behavior and propose improvements to the collection process.
  • Ensure compliance with CRB, IPRS, and regulatory requirements.
  • Support the credit and sales teams in client onboarding and verification when necessary.
  • Perform any other tasks or projects assigned by management.

ROLE REQUIREMENTS:

· Must have at least 3 years past experience in collection/ the above role. (Logbook Product)

· Must have Strong communication and presentation skills

· Must have Fine-tuned telephone etiquette

· Must have excellent negotiation skills

· Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard

· Must be proficient in Ms Office skills, Ms Word, PowerPoint and excel

· Must be a highly motivated and proactive team player

· Must have ability to work independently

· Must have product knowledge in collection

· Must be discerning, attentive and thorough.

· Must be Male aged between 28-38yrs

· Must have strong command of written and spoken English required

· Must have excellent organizational, planning, prioritizing and interpersonal skills required

Qualified candidates should send their applications to and copy and

*Application deadline: 20th November 2025.*

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