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technical account manager

3 weeks ago

Site Nakuru, Kenya Marvelsoft Full time

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TECHNICAL ACCOUNT MANAGER

Hong Kong (On-site) - 1 position
Date: March 28th, 2025
Location: Office D, 12th Floor, World Trust Tower, 50 Stanley St., Hong Kong
Marvelsoft is headquartered in Hong Kong and we are currently hiring a Technical Account Manager who will be responsible for support and account management of our existing and potential customer and partner base. The role involves working closely with our internal support, development, and business teams, as well as with our customers and partners, in order to provide an effective and high-quality technical support service. This is an excellent opportunity to join one of the global trading technology providers in the exciting global finance sector.

Responsibilities

  • Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration, and business flows to assist in issue investigation
  • Be involved in application system checks, identifying and resolving issues before they impact our customers
  • Escalate issues to team leaders and management as appropriate
  • Attend, organize and coordinate technical sessions with current and potential clients
  • Prioritize, log, and keep issues up to date on the issues tracking system (Jira)
  • Continuing to develop current relationships through working with our customer support and technical team
  • Taking responsibility for the delivery of projects in a timely manner with appropriate documentation and communication
  • Liaising with internal and external teams to coordinate the required work while keeping the client up to date by managing calls and status reports
  • Developing a project plan and managing timeframes and milestones
  • Internal validation & tracking of projects
  • Recommending appropriate technical solutions
  • Providing and/or coordinating technical support in the pre-sales phase
  • Respond to client email and phone requests
  • Investigate and resolve reported issues

Requirements

  • Ability to create and maintain strong working relationships both with customers and internally
  • Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
  • Ability to troubleshoot and approach problem-solving in a logical manner
  • Ability to communicate confidently and concisely using business acumen
  • Computer Science or IT-related degree
  • Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus)
  • At least 2 years of relevant experience

Appreciated Skills

  • Understanding of global markets and trading industry
  • Experience of working with the FIX protocol

Marvelsoft is a company that values diversity and is always searching for individuals who are passionate, creative, and talented, with the skills and experience to help clients overcome their business and regulatory challenges. We are looking for a collaborative team player who can successfully build and deliver valuable products. If this sounds like you, we strongly encourage you to apply.

All interested candidates should send their CVs or resumes in English to by April 28th.

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