Customer Service Executive at Ltd

5 days ago

Nairobi, Nairobi Area, Kenya Peoplelink Consultants Full time $40,000 - $60,000 per year
Key Responsibilities:
  • Provide hands-on support in managing customer interactions and resolving inquiries promptly. Respond to all customer queries within 24 hours (or as per KPIs).
  • Handle and close global case requests with follow-ups and accurate reporting
  • Coordinate with origin and destination teams to ensure smooth communication and service delivery.
  • office to cure seamless clearance of inbound outbound shipments daily/weekly reports via smart sheet folders.
  • Analyze and improve customer retention; handle complaints and feedback constructively.
  • Monitor market trends and competitor activity to inform service improvements.
  • Investigate 1 e lost damaged shipments and process necessary documentation.
  • Maintain data accuracy in CRM systems
  • Collaborate with the Operations Team to meet customer requirements.
  • Build brand awareness and generate leads through telesales and upselling strategies.
  • Respond to rate inquiries and follow through to conversion
  • Ensure timely billing and documentation submission for all handled shipments.
Key Skills & Competencies:
  • Excellent communication and customer relationship management Strong problem-solving and conflict resolution skills
  • High level of adaptability, analytical thinking, and attention to detail Proficient in data analytics and CRM tools
  • Effective time management and ability to meet deadlines
  • Strong team collaboration and coordination across departments
  • Technical understanding of logistics processes is a plus Fluent in English (additional languages a plus)
Method of Application

Myjobmag

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