Reservations & Ticketing Executive - Aviation - Kenya

1 day ago

Nairobi, Nairobi Area, Kenya Achyutam International - Consulting in HR & Finance Full time 30,000 - 60,000 per year

Job Title:*
Airline Reservations & Ticketing Executive (Multi-Brand Representation)
*Location:
Kenya

Department:
Customer Service / Reservations

Reports to:
Manager – Airline Representation / Station Manager

Role Overview
As an
Airline Reservations & Ticketing Executive
, you will be the face of our multi-brand airline representation at the customer service counter. You will handle
reservations, inquiries, and ticketing
for our partner airlines. Your role is vital in ensuring a smooth, efficient, and friendly service experience for every passenger while upholding the service standards of each represented airline.

Key Responsibilities

  • Manage daily reservations, ticketing, and booking amendments for all represented airlines with accuracy and efficiency.
  • Deliver exceptional customer service, addressing passenger inquiries on flight schedules, fares, travel policies, and related information.
  • Serve as a brand ambassador for each airline partner, ensuring their service standards, policies, and commercial priorities are consistently maintained.
  • Handle ticketing issues, cancellations, and changes promptly and professionally.
  • Operate and maintain accurate records within airline reservation systems (GDS) and internal databases.
  • Coordinate with internal operations and sales teams to support group bookings, special requests, and promotional activities.
  • Stay updated on airline policies, fare rules, and special offers to provide accurate information to customers.

Required Skills & Qualifications

  • Prior experience in airline reservations, ticketing, or travel agency operations preferred.
  • Working knowledge of airline reservation systems is an advantage.
  • Excellent communication and interpersonal skills with a strong customer-service mindset.
  • Ability to multitask and manage queries for multiple airline brands effectively.
  • Strong attention to detail, accuracy, and professional presentation.
  • Diploma or certification in Travel & Tourism, Aviation, or related field preferred.

Achyutam International is a leading Recruitment Agency for Jobs in Africa, Middle East and Asia, both for Expatriates and for Local professionals. Through our AI based database, which has a large number of professionals interested in International jobs, Achyutam International closes any challenging mandates in the fields of operations, engineering, production, R&D, Quality Control, Supply Chain Management, Logistics, IT, Finance, Sales, CEO's and others; Many candidates has got jobs in Edible Oil, plastics, FMCG, beverages, metals, fodd processing, Agri, Textiles, steel, packaging,etc..

Achyutam International has headhunted professionals in 30+ countries like Nigeria, Ghana, Benin, Conakry, IVC, Cameron, Senegal, South Africa, Mozambique, Kenya, Tanzania, Ethiopia, Angola, DR Congo, Malawi, Rwanda, Sudan, Malaysia, Indonesia, UK, Singapore, Mauritius, Madagascar, UAE, Dubai, Saudi Arabia, Kuwait, Oman, Muscat, etc.

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