Customer Success Associate

6 days ago


Nairobi, Nairobi Area, Kenya Controltech Limited Full time $104,000 - $130,878 per year

The Role reports to:
Customer Success Manager-Kenya HQ

About the role:

As a Customer Success Associate, you will be the bridge between our solutions and our clients' success. This role is ideal for someone with a background in IT who also enjoys working directly with people. You will play a key part in helping clients maximize the value of ControlTech's solutions by providing tailored training, insightful data analysis, and ongoing support. Beyond technical expertise, you will bring empathy, strong communication, and problem-solving skills to build lasting client relationships and drive measurable impact.

What you'll do:

  • Deliver product trainings & presentations
  • Analyse customer data & share insights
  • Build strong relationships with clients
  • Collaborate with teams to drive success
  • Emotional Intelligence

What we're looking for:

  • Diploma/Higher Diploma in IT (Bachelor's is a plus)
  • Strong presentation & training skills
  • Solid data analysis skills (Power BI, Python, Advanced Excel plus)
  • Customer-focused & great communicator

About ControlTech

ControlTech is a leading provider of Fleet Management solutions in East Africa, dedicated to delivering one version of truth for a seamless customer experience. We leverage innovation, collaboration, and best practices to empower our clients.

Our Mission

"We deliver innovative telematics and IoT solutions that transform complex data into actionable insights. Our goal is to empower clients to enhance their operational efficiency, productivity, and safety, while also boosting security and profitability. By harnessing the power of advanced analytics, we enable smarter decisions that drive success in an interconnected world."

How to Apply:

Ready to make an impact? Apply now via the email: -
, or via the website www.controltech-

Language:

Fluent in English and Kiswahili

Closing Date: 20
TH
SEPTEMBER 2025



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