Operations Associate KE

2 days ago

Nairobi, Nairobi Area, Kenya Farmz2U Full time $70,000 - $120,000 per year

The Operations Associate will play a key-support role in the execution and improvement of operational processes at Farmz2u. As a core member of the on-ground team in Kenya, the Operations Associate role is best suited for someone with a great show of initiative and a self-starter. Working under the guidance of the Senior Operations Associate, you will collaborate with cross-functional teams including field, product, and sales to ensure smooth daily operations, partner onboarding, data tracking, and timely execution of internal processes.

Key Duties and Responsibilities

Your key duties and responsibilities may include the below:

  • Provide daily operational support across teams to ensure smooth execution.
  • Maintain accurate records of operational processes.
  • Coordinate with internal and external stakeholders to ensure timely processing and follow-ups of all operational activities.
  • Collect, organize, and enter operational and sales data to support decision-making processes.
  • Support the resolution of customer-related issues, including order delays, product quality concerns, or service disruptions, and escalate as necessary.
  • Prepare weekly and monthly performance reports to track operational efficiency, sales metrics, and business trends.
  • Flag operational challenges or bottlenecks and propose actionable solutions for enhanced efficiency.
  • Collaborate with team members to implement process changes and track their success.
  • Actively participate in brainstorming and identifying process improvements to streamline daily operations and eliminate inefficiencies.
  • Gather customer and partner feedback on product offerings to provide actionable insights for the Product and Engineering teams.

More details on responsibilities are provided to the selected candidate.

  • Requirements
  • Educational Background:
  • A bachelor's degree in business management, Operations, Technology, or a related field.
  • Experience:
  • 1-2 years of experience in operations, business support, or customer engagement roles.
  • Experience in agri-tech, logistics, or FMCG (Fast-Moving Consumer Goods) industries is an added advantage.
  • Skills:
  • Strong organizational and multitasking skills, with a keen eye for detail.
  • Proficiency in MS Excel for data management and reporting.
  • Able to create actionable systems and processes from scratch.
  • Familiarity with CRM tools is a plus.
  • Ability to take initiative to solve problems at hand without being micromanaged.
  • Excellent written and verbal communication skills to interact effectively with internal teams, partners, and customers.
  • Ability to prioritize tasks in a fast-paced environment and demonstrate a proactive, adaptable, and collaborative approach.

Software and Tools: Trello, Microsoft 365, HRIS tools, CRM, Automation tools like Zapier or , Power Automate, Microsoft teams, , MailChimp.

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