Regional Tech Support

EcoSafi is a venture backed renewable energy clean cooking company delivering a better, more affordable, and sustainable way to cook. Our locally made, renewable pellets are the hottest, fastest, and lowest cost source of cooking fuel, delivering the experience of LPG at less than the price of charcoal. Our mission is to bring happiness to our customers' kitchens, saving them money while helping protect our environment and make an impact on climate change.

As a Kenyan-based company with Silicon Valley in our DNA, we're using the latest tools to automate our customer experience, from mobile cloud CRM to an all electric delivery fleet. Cooking is all too often the number one source of CO2 emissions per family, and our ambition is as simple as it is bold: take trees off the dinner menu in Africa.

We are looking for individuals to fill the position of Regional Tech Support
.
 This role will work in ensuring the efficient operation and maintenance of cook stoves deployed to customers.

This is a chance to be part of a high growth company transforming how we cook for the better, while making a real and lasting positive impact . You must enjoy and thrive working in a fast paced, evolving environment, be willing and able to adapt quickly to changing circumstances, and have a proven track record of working with a diverse group of coworkers.

This is a chance to be part of a company that is transforming, shaping and changing how we cook in our kitchens, while making a real and lasting positive impact on the environment and climate.

Responsibilities

• Provide technical support to customers, troubleshooting issues with EcoSafi cook stoves.
• Coordinate maintenance and repair activities for cook stoves.
• Conduct training sessions for team members on technical skills.
• Implement Quality Assurance processes to ensure cook stoves meet performance standards.
• Coordinate stove recoveries, keeping records, and reporting on week-on-week recoveries.
• Manage inventory of spare parts and components required for maintenance and repairs.
• Maintain communication with customers to provide updates on service activities.
• Maintain accurate records of service activities.
• 1st & 2nd line repairs (basic troubleshooting, quick component swaps < 20 minutes)
• Spare parts & tools management at the hub (no separate inventory clerk)
• Repair documentation and triage/escalation to Nairobi for 3rd/4th line work
• Customer/branch support & basic user training on proper stove use

Knowledge and Experience

• 2–3+ years hands-on technical repair (appliance, electrical, solar, or similar), strong troubleshooting, basic electrical/mechanical skills, customer-facing maturity
• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Renewable Energy, or a related technical field.
• Certification in appliance repair, maintenance, or quality assurance is an added advantage.

Skills and Attributes

• Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines.
• Strong understanding of biomass stoves, clean cooking technologies, and energy efficiency.
• Experience in troubleshooting, diagnosing, and repairing technical issues in cook stoves or similar appliances.
• Knowledge of quality assurance processes to ensure product performance and durability.
• Ability to conduct training sessions for team members on technical maintenance and troubleshooting.
• Proficiency in inventory management for spare parts and components.
• Experience in customer support and maintaining communication regarding service activities.
• Strong record-keeping and reporting skills for tracking stove recoveries and maintenance work.
• Ability to work in the field, interact with customers, and coordinate maintenance operations effectively.

EcoSafi is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, gender identity, color, religion, nationality, physical disability, medical condition, marital status, age, ethnicity, or any other status protected under the laws of Kenya.