Application Support Accountant

3 days ago

Nairobi, Nairobi Area, Kenya Solvo Global Full time $30,000 - $60,000 per year

Application Support Accountant (Bilingual - English Fluent)

Area:
Finance & Technology Operations |
Mode:
On-site |
Schedule:
Full-time

Do you have a
Public Accounting background
and a passion for
tech support and process improvement
? We are looking for a bilingual professional (English Fluent - B2+) to join our collaborative Finance & Tech team and provide high-impact application support for our U.S.-based clients and stakeholders.

This role is perfect for a licensed accountant with a
technical mindset
and excellent communication skills who thrives in a customer-centric environment.

Your High-Impact Role: Accounting & Tech Liaison

As an Application Support Accountant, you will be the bridge between finance and technology, ensuring seamless operations and effective client service.

  • Front-Line Support:
    Deliver exceptional customer service by resolving tickets, identifying
    root causes
    , and providing support via phone/email for
    accounting software
    and
    CRM platforms
    .
  • System Troubleshooting:
    Troubleshoot intermediate-to-advanced technical issues related to
    accounting systems, databases, and reporting tools
    .
  • Process Improvement:
    Identify and recommend improvements
    in accounting workflows, software usability, and support documentation.
  • Core Finance Duties:
    Manage bank relationships (payments, transfers, reconciliations), support
    month-end/year-end closing
    , and perform account reconciliations and financial report preparation.
  • Stakeholder Management:
    Act as the liaison between clients and internal teams to ensure
    timely revenue and expense allocation
    .

Essential Requirements

Education & Experience

  • Bachelor's degree
    in Public Accounting or related field.
  • Minimum
    2 years of experience
    in accounting and/or software application support.
  • Experience in
    customer-facing environments
    is preferred (eCommerce, Retail, Powersports, or Manufacturing).

Technical Skills

  • Advanced Excel Proficiency
    (Pivot Tables, VLOOKUP, etc.).
  • Solid understanding of financial systems,
    General Ledger (GL) structures
    , and accounting systems.
  • Experience with
    CRM platforms
    and financial reporting tools.
  • Familiarity with call tracking and case management software (e.g.,
    Zendesk, Salesforce
    ).

Language & Soft Skills

  • Fluent English (B2 or higher)
    is mandatory for client support.
  • Exceptional
    analytical and problem-solving skills
    .
  • Strong organizational skills and ability to
    manage competing deadlines under pressure
    .
  • High attention to
    detail, accuracy, and compliance
    .

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