Level Two(2) Technical Support Specialist

4 days ago

Nairobi, Nairobi Area, Kenya Sauti Contact Center Full time 1,000,000 - 2,000,000 per year

The Level Two Technical Support Specialist plays a crucial role in providing advanced technical assistance and support to customers and internal teams. This position involves in -depth technical knowledge, excellent problem -solving skills, and outstanding customer service. The Level Two Technical Support Specialist works closely with Level One support, as well as other departments, to resolve complex technical issues efficiently. We are a company obsessed over clients' customer experience. Your goal will be to help us support our clients' technical needs and meet their support requirements. RequirementsBachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.Minimum of 2 years of experience in technical support, with a focus on resolving complex technical issues.Proficiency in diagnosing and troubleshooting hardware, software, and network issues.Excellent communication skills, both verbal and written.Knowledge and Experience in working on Windows Servers.Knowledge and Experience in working on Microsoft's Active Directory.Knowledge and Experience install software on Servers.Knowledge and Experience working in public cloud environments (Google, Azure & AWS).Strong customer service orientation and ability to work well in a team environment.Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent, are a plus.Experience with remote desktop applications and help desk software.Ability to adapt to new technologies and software applications quickly. BenefitsCompetitive salaryOngoing training and professional development opportunitiesFriendly and supportive work environment

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