IT Technical Support Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The IT Technical Support Engineer is a seasoned subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.

This role proactively identifies, investigates, and resolves complex technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution.

Key Responsibilities:

• FortiGate Equipment Management: Deploy, configure, and maintain FortiGate Next Generation Firewalls, FortiManager, and FortiAnalyzer.

• Network Design & Implementation: Design, implement, and maintain WAN infrastructure, including underlay protocols such as Multiprotocol Label Switching (MPLS), Multiprotocol BGP, and MPLS Label Switched Paths (LSP).

• Firewall & Security Management: Configure, manage, and monitor Fortinet firewalls, implement security policies, IDS/IPS, IPSEC VPNs, and manage Fortinet SD-WAN.

• Performance Monitoring & Troubleshooting: Monitor network performance, troubleshoot connectivity issues, and perform network tuning to ensure optimal performance and reliability.

• Security & Compliance: Ensure network security policies are enforced and aligned with organizational security standards, particularly within Fortinet Secure SD-WAN environments

• Documentation: Create and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures

• Network Support: Provide technical infrastructure support and collaborate with cross-functional IT teams to enhance network strategies and solutions.

• Disaster Recovery: Participate in the planning and implementation of disaster recovery procedures, including regular configuration backups and network continuity planning.

Knowledge and Attributes:

• Ability to communicate well and to capture all pertinent details when required.

• Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.

• Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships.

• Passion for achieving or exceeding expectations.

• Excellent written and verbal communication skills.

• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.

• Ability to work well in a pressurized environment

• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting

• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

• Stays up to date with latest relevant IT technology, trends and best practices.

Qualifications and Experience:

• Seasoned experience required in diagnosis and troubleshooting, IT Technical Support role within a large ICT organization.

• Bachelor's degree in computer science, Information Technology, or a related field.

• Fortinet NSE certifications (e.g., NSE 4, NSE 5, or higher) are highly desirable.

• Minimum 2 years of experience in network engineering with a focus on Fortinet technologies.

• Strong understanding of networking protocols, security principles, and WAN technologies.

• Proven experience with Fortinet SD-WAN, IPSEC VPNs, IDS/IPS, and network monitoring tools.

Key Competencies:

• Analytical and problem-solving skills

• Strong communication and documentation abilities

• Ability to work independently and collaboratively

• Attention to detail and commitment to security best practices

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

---