loan officer

2 days ago

Nairobi, Nairobi Area, Kenya Phoenix Capital Limited Full time $40,000 - $60,000 per year

Ø 
Sales and Business Development:
Identify and prospect potential clients among small-scale business owners.

Actively engage in sales activities to achieve loan disbursement targets.

Conduct marketing campaigns and promotional activities to attract new clients.

Ø 
Client Relationship Management:
Build and maintain strong relationships with existing and potential clients.

Provide personalized financial guidance to clients and assist in the loan application process.

Ø 
Loan Origination:
Assess the creditworthiness of clients and evaluate loan applications.

Collaborate with clients to complete necessary documentation for loan processing.

Ø 
Customer Education:
Educate clients on the benefits and terms of Zidisha's loan products.

Provide financial literacy training to clients to enhance their business management skills.

Ø 
Cross-selling and Upselling:
Identify opportunities to cross-sell additional financial products or services.

Promote loyalty and encourage clients to consider other offerings as their business grows.

Ø 
Compliance:
Ensure compliance with microfinance regulations, internal policies, and ethical standards.

Ø 
Loan Repayment Monitoring:
Monitor and track the repayment status of borrowers in a timely and efficient manner.

Implement strategies to reduce delinquency and ensure adherence to repayment schedules.

Ø 
Customer Engagement:
Establish effective communication channels with borrowers to provide support and address any concerns related to loan repayments.

Educate clients on the importance of timely repayments and the impact on their creditworthiness.

Ø 
Negotiation and Resolution:
Negotiate repayment plans with clients facing financial difficulties, ensuring a fair and mutually beneficial agreement.

Collaborate with clients to resolve any outstanding issues and provide assistance in finding viable solutions.

Ø 
Documentation and Reporting:
Maintain accurate and up-to-date records of all interactions with borrowers.

Generate regular reports on collections performance and provide insights to management for continuous improvement.

Ø 
Compliance and Policy Adherence:
Ensure compliance with microfinance regulations, internal policies, and ethical standards.

Contribute to the development and enhancement of collection policies and procedures.

Ø 
Customer Relationship Management:
Build positive and professional relationships with borrowers to enhance customer loyalty.

Collect feedback from clients to contribute to the improvement of our products and services.

Ø Delivery on customer care services.

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