Customer Service Representative

5 days ago

Nairobi, Nairobi Area, Kenya Project Growth Full time $4,000 - $6,000 per year


Location and Time:

Role Overview

Key Responsibilities
  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  • Handle requests related to returns, exchanges, lost shipments, damaged items, or order issues
  • Track open tickets and ensure proper resolution with warehouse or logistics teams
  • Follow up with clients to confirm satisfaction and assist with reordering or upselling
  • Document all interactions accurately within the CRM or ticketing system
  • Escalate urgent or unresolved issues to appropriate internal teams

Qualifications
  • Excellent verbal and written English communication skills
  • 1–2 years of customer service experience (e-commerce or retail preferred)
  • Strong problem-solving skills and a calm, empathetic demeanor
  • Comfortable using CRM or support tools
  • Highly organized and able to follow through on tasks independently

What Success Looks Like
  • Fast, clear, and helpful responses to customer issues
  • Increased satisfaction scores and repeat purchases
  • Zero open tickets older than 48 hours

Application Process
  • Fill in the application form
  • Record a video showcasing your skill sets

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