Customer Service Specialist
5 days ago
Company Description
Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.
Role Description
This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.
Salary : 25,000Ksh per month
They will be required to :
- Receive calls from customers requiring delivery services.
- Use a POS system to manage customer orders.
- Phone call follow up on customer reception of order and payments made.
- Providing excellent service to clients who come physically for their own products.
- Following up customers for feedback on improvement of services.
- Managing customer inquiries and concerns.
Qualifications
- Experience in Customer service roles/Front office roles for over 3 years is required
- Phone Etiquette, Customer Service, and Communication skills
- Excellent interpersonal and organizational skills
- Ability to multitask and prioritize tasks efficiently
- Excellent verbal and written communication skills
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