Customer Service and Sales Representative

2 weeks ago

Nairobi, Nairobi Area, Kenya Exotic Online Full time 144,000 - 720,000 per year

Company Description

Exotic Online is committed to driving technology by developing industry-leading solutions that enable faster, more efficient delivery of content to thousands of customers across Africa. We are dedicated to enhancing our technological capabilities and thrive on a sustainable growth trajectory built on innovation and excellence.

Role Description

This is a full-time, on-site role for a Customer Service and Sales Representative, located in Nairobi County, Kenya. The role involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include managing customer communications, resolving issues, processing orders, and offering product information and sales support.

Qualifications

  • Customer Service Representatives and Customer Support skills
  • Customer Satisfaction and Customer Service skills
  • Customer Experience skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and multitasking abilities
  • Previous experience in sales or customer service roles is a plus
  • Bachelor's degree in Business, Marketing, Communications, or a related field is an advantage

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