
Customer Service and Sales Representative
1 day ago
Company Description
Exotic Online is committed to driving technology by developing industry-leading solutions that enable faster, more efficient delivery of content to thousands of customers across Africa. We are dedicated to enhancing our technological capabilities and thrive on a sustainable growth trajectory built on innovation and excellence.
Role Description
This is a full-time, on-site role for a Customer Service and Sales Representative, located in Nairobi County, Kenya. The role involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include managing customer communications, resolving issues, processing orders, and offering product information and sales support.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Service skills
- Customer Experience skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and multitasking abilities
- Previous experience in sales or customer service roles is a plus
- Bachelor's degree in Business, Marketing, Communications, or a related field is an advantage
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