Operations Manager

2 weeks ago

Nairobi, Nairobi Area, Kenya Bakyson Enterprises Ltd Full time 1,200,000 - 2,400,000 per year

Role Purpose

The Operations Manager will coordinate and oversee day-to-day operations to ensure smooth execution of projects, efficient use of resources, and consistent delivery of high-quality solutions. This role bridges the gap between strategy and field execution, ensuring teams, processes, proposals, and projects are aligned to achieve customer satisfaction and company objectives.

Key Responsibilities
Project Execution & Coordination

  • Plan, schedule, and monitor ongoing ICT/ELV projects to ensure delivery on time, within budget, and to required quality standards.
  • Coordinate across engineering, procurement, finance, and admin teams for seamless execution.
  • Track project progress, prepare status reports, and flag issues for timely resolution.
  • Ensure compliance with client requirements, brand standards, and Bakyson's quality procedures.
  • Oversee
    c
    ompleteness of proposals before submission and ensure quotations are delivered to clients in a timely manner.

Operational Processes

  • Implement and enforce Standard Operating Procedures (SOPs) for day-to-day activities.
  • Support Head of Operations in improving workflows, efficiency, and resource allocation.
  • Manage inventory, logistics, and procurement coordination for timely project support.
  • Maintain operational dashboards, reporting tools, and documentation.

Team Support & Supervision

  • Supervise and guide project coordinators, site engineers, and support staff.
  • Ensure staff understand and deliver against assigned tasks and KPIs.
  • Support recruitment, onboarding, and training of operations staff.
  • Foster a culture of accountability, teamwork, and problem-solving.

Commercial & Financial Support

  • Monitor project budgets and expenditures with finance team.
  • Ensure cost control measures and optimize vendor relationships.
  • Support bid and tender submissions with operational inputs (timelines, resourcing, costing).
  • Ensure proposal documentation and quotations are
    complete, accurate, and aligned with client requirements
    .

Qualifications & Experience

  • Bachelor's degree in Engineering, Business Administration, Operations, or related field.
  • 5+ years of experience in operations/project management within ICT, ELV, MEP, or technology sectors.
  • Solid knowledge of project management tools and practices (PMP/PRINCE2 certification is an advantage).
  • Experience in coordinating cross-functional teams and managing multiple projects.
  • Strong vendor and supply chain coordination experience is an added plus.

Key Competencies

  • Strong organizational and multitasking skills.
  • Hands-on problem-solving and decision-making ability.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and process-driven.
  • Ability to work under pressure and meet tight deadlines.
  • Leadership qualities with a "roll-up-your-sleeves" attitude.

What We Offer

  • Exposure to high-profile projects across Sub-Saharan Africa.
  • A collaborative and innovative work environment.
  • Opportunities for career growth into senior operational leadership.
  • Competitive salary with performance linked incentives.

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