Country General Manager Kenya

Role Profile

Key Accountabilities

In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.

Operations

Ensures correct and complete implementation of the commercial plan for the companies under his/her scope

Adding value and knowhow to the execution of the operating model and adapting the organization to local needs

Participate in determining the correct sales strategy for the leading Country

Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management

Ensure that decisions and recommendations from the leading Country are applied in shops

Regularly visit point of sales

Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations

Ensure that all staff and material are present in accordance with the activities requirements

Manage costs and overhead and all factors affecting the profitable performance of operations

Monitotd measures and reports operational issues, opportunities, development plants and achievements within agreed format and time.

Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports

Ensure a correct level of reporting from shops

Guarantee the correct implementation of processes in general and especially of promotions

Regularly control stocks situation and issue monthly shop count inventories

Guarantee a fluid logistics organization and delivery of shops. Good knowledge of Customs process for DF business (entries, management of DF stocks,etc).

Implement all necessary actions to ensure that objectives are met within set budget

Ensure the coordination with the airport authorities and other authorities

People

Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops

Review staff performance and track FTE by department.

Finance

Actively manage all the Financial targets, putting actions plans into place for underperforming areas of the business. Analyze monthly KPI's, income statement and balance sheet, and control exchange rates

Participate in the determination of the investment and development plan

Customer

Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented.

Manage relationship with Local Partner.

Department

Scope

Retail Operations

Country

Category

Grading

Manager

E

Task List

Ensure correct and complete implementation of the commercial plan, participating in determining the correct sales strategy for the leading Country and defining all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management. Implement all necessary actions to ensure that objectives are met within set budget. Regularly visit point of sales and ensure that decisions and recommendations are applied in shops, that shops are run in accordance with legal rules and technical specifications as safety regulations and all staff and material are present in accordance with the activities requirements, identifying and implementing necessary trainings within the shops. Follow up sales evolutions and analyze figures to prepare weekly and monthly activity reports and regularly control stocks situation and issue monthly shop count inventories and Guarantee a fluid logistics organization and delivery of shops. Ensure the coordination with the airport authorities and other authorities. Review staff performance and track FTE by department. Analyze monthly KPI's, income statement and balance sheet, and control exchange rates

Participate in the determination of the investment and development plan. Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented. Full P&L accountability

Key Relationships

General Manager, Country Marketing Manager, Country Commercial Category Manager, Country Supply Chain Manager, Operation Shop Managers, Operation Warehouse Manager, Country Finance, HR & IT Managers, Global Retail Operations

Local Partner, Airport and other authorities

Person Profile

Experience

Specific Requirements

Retail and/or customer service experience with at least 6 years at management level. Knowledge of the retail or consumer goods industry

Professional, reliable and sticking to deadlines

Analytical, critical thinking

Proactive, following up matters

Leader and knows how to delegate and motivate

Problem solving skills

Proficient in MS Office

Role Profile

Key Accountabilities

In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.

Operations

Ensures correct and complete implementation of the commercial plan for the companies under his/her scope

Adding value and knowhow to the execution of the operating model and adapting the organization to local needs

Participate in determining the correct sales strategy for the leading Country

Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management

Ensure that decisions and recommendations from the leading Country are applied in shops

Regularly visit point of sales

Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations

Ensure that all staff and material are present in accordance with the activities requirements

Manage costs and overhead and all factors affecting the profitable performance of operations

Monitotd measures and reports operational issues, opportunities, development plants and achievements within agreed format and time.

Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports

Ensure a correct level of reporting from shops

Guarantee the correct implementation of processes in general and especially of promotions

Regularly control stocks situation and issue monthly shop count inventories

Guarantee a fluid logistics organization and delivery of shops. Good knowledge of Customs process for DF business (entries, management of DF stocks,etc).

Implement all necessary actions to ensure that objectives are met within set budget

Ensure the coordination with the airport authorities and other authorities

People

Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops

Review staff performance and track FTE by department.

Finance

Actively manage all the Financial targets, putting actions plans into place for underperforming areas of the business. Analyze monthly KPI's, income statement and balance sheet, and control exchange rates

Participate in the determination of the investment and development plan

Customer

Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented.

Manage relationship with Local Partner.

Department

Scope

Retail Operations

Country

Category

Grading

Manager

E

Task List

Ensure correct and complete implementation of the commercial plan, participating in determining the correct sales strategy for the leading Country and defining all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management. Implement all necessary actions to ensure that objectives are met within set budget. Regularly visit point of sales and ensure that decisions and recommendations are applied in shops, that shops are run in accordance with legal rules and technical specifications as safety regulations and all staff and material are present in accordance with the activities requirements, identifying and implementing necessary trainings within the shops. Follow up sales evolutions and analyze figures to prepare weekly and monthly activity reports and regularly control stocks situation and issue monthly shop count inventories and Guarantee a fluid logistics organization and delivery of shops. Ensure the coordination with the airport authorities and other authorities. Review staff performance and track FTE by department. Analyze monthly KPI's, income statement and balance sheet, and control exchange rates

Participate in the determination of the investment and development plan. Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented. Full P&L accountability

Key Relationships

General Manager, Country Marketing Manager, Country Commercial Category Manager, Country Supply Chain Manager, Operation Shop Managers, Operation Warehouse Manager, Country Finance, HR & IT Managers, Global Retail Operations

Local Partner, Airport and other authorities

Person Profile

Experience

Specific Requirements

Retail and/or customer service experience with at least 6 years at management level. Knowledge of the retail or consumer goods industry

Professional, reliable and sticking to deadlines

Analytical, critical thinking

Proactive, following up matters

Leader and knows how to delegate and motivate

Problem solving skills

Proficient in MS Office