Senior Associate- Operations

Senior Associate - Operations

Reports to: COO or Managing Partner (based on operational alignment)

Job Summary

Our client an auditing firm seeks to hire for the role of a senior Associate- Operations. The candidate will play a critical role in supporting the firm's growth strategy through effective internal and external communication, proposal development, digital presence management, and internal coordination. This position combines high-level operational support with business development activities, executive assistance, and staff welfare initiatives to ensure smooth organizational functioning and business growth.

Key Responsibilities

1. External Communication

2. Serve as the primary point of contact for incoming client calls and inquiries, ensuring responsive and professional communication

3. Coordinate and liaise with the social media team to ensure the firm's website content and digital presence remain up-to-date, informative, and brand-aligned, while following up on content updates, client engagement activities, and digital marketing initiatives to ensure timely execution

4. Internal Communication

5. Coordinate internal communication efforts, acting as a liaison to ensure effective information flow between teams and management

6. Maintain open lines of communication to support team members and facilitate the smooth handling of operational queries
7. Represent the Managing Partner in meetings and engagements when required, record minutes, and follow up on actions

8. Draft, review, and respond to emails and correspondence on behalf of senior leadership

9. Business Development

10. Write, edit, and submit high quality proposals tailored to the needs of prospective clients, collaborating with relevant departments to ensure accuracy and alignment with firm's objectives

11. Prepare and send blind profiles and other documentation to potential clients, following up as needed to advance business development efforts
12. Assist in preparing pitch materials and client presentations

13. Track and follow up on business development opportunities

14. Staff Welfare Support

15. Act as a point of contact for staff welfare concerns, communicating employees' needs to the appropriate departments and assisting in initiatives to support staff well-being

16. Facilitate staff engagement efforts to create a positive and supportive workplace environment

17. Administrative & Operational Support

18. Provide comprehensive administrative support for operations and firm management

19. Manage calendars, travel arrangements, and daily priorities for senior leadership
20. Prepare reports, briefs, and presentations for meetings and board sessions
21. Handle sensitive information with confidentiality and professionalism
22. Assist with client file management and documentation

Qualifications & Skills

Required Qualifications

• Bachelor's degree in Business, Management, or related field
• 5+ years of experience supporting senior executives, preferably in professional services
• Experience in administrative operations
• CPS (Certified Public Secretary) certification would be an added advantage
• Strong written and verbal communication skills
• Proficiency in website management, social media, and digital content creation
• Excellent organizational and multitasking skills with the ability to work independently and as part of a team
• Business acumen with understanding of professional services environment////// v qs280
• nHigh level of discretion and ability to handle confidential information
• Proposal writing and business development experience preferred

Technical Requirements

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with digital collaboration tools and project management platforms
• Familiarity with social media platforms and digital marketing tools

Key Competencies

• Client-focused mindset with a commitment to providing outstanding service
• Attention to detail and accuracy in communication, writing, and documentation
• Problem-solving skills and a proactive approach to internal and external needs
• Ability to manage multiple responsibilities effectively in a fast paced environment
• Strong interpersonal and relationship building abilities
• Exceptional organizational and project management skills