Customer Service Support

1 day ago

Nairobi, Nairobi Area, Kenya Dev Centre House Ireland Full time 90,000 - 120,000 per year

Company Description

Dev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful design. We deploy highly dedicated and motivated squads for our clients, ensuring that our positive attitude and energy trickle down into their products. We selectively take on projects that provide win-win scenarios, building partnerships on honesty and transparency.

Role Description

This is a full-time remote role for a Customer Service Support specialist. The Customer Service Support specialist will be responsible for providing excellent customer support, handling customer inquiries, ensuring customer satisfaction, and offering technical support. The role involves managing communication via phone and other channels, maintaining proper phone etiquette, and delivering efficient and effective service to customers.

Key Responsibilities:

  • Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.
  • Communicate clearly and effectively to provide accurate information about products, services, and company policies.
  • Resolve customer inquiries, complaints, and issues with patience, empathy, and efficiency.
  • Assist in representing Emere positively in the market through customer engagement and feedback.
  • Collaborate with the design team on marketing campaigns and provide customer insights to improve local promotions.
  • Collect feedback from customers and share insights with the team for service and marketing improvement.
  • Maintain a positive, energetic, and helpful approach in all customer interactions.

Key Qualifications

  • Customer Support and Technical Support skills
  • Strong Interpersonal Skills and Customer Satisfaction focus
  • Effective Phone Etiquette and communication skills
  • Ability to work independently and remotely
  • Experience in providing support in a technical environment is a plus
  • Relevant experience in a customer service role is a plus
  • Tech-savvy with basic computer skills (MS Office, email, CRM systems).
  • Creative mindset with an interest in marketing and brand promotion.
  • A positive attitude, energetic personality, and willingness to learn.
  • Excellent written and verbal communication skills in both English and

Swahili (Kiswahili)

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