Product Manager

About Turaco:

It is urgent to find a way to insure those who are not currently insured. Turaco's mission is to relieve people from the fear of financial shocks. Our vision is to insure a billion people, effectively doubling the global number of insured individuals.

Turaco is a rapidly growing financial services start-up in Africa, introducing a new model for health and risk financing targeted at emerging customers. We provide subscription-based insurance for the mass market, bundled with everyday transactions that people are already engaging in. We collaborate with business partners to deliver affordable insurance products that truly enhance people's lives. At Turaco, we prioritise simplicity, communication, and transparency while striving to transform how insurance operates. We are in the claims-paying business.

Turaco values diversity and inclusion in the workplace. We're building a team where our differences enhance and strengthen us. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in February 2019, Turaco has attracted a cumulative total of 4.5 million end users. We are experiencing rapid growth and are looking for team members who can evolve alongside us.

Technology at Turaco

Turaco's in-house tech platform powers all insurance operations, including claims processing, insurance pricing, customer onboarding, and communications. This core platform and several complementary tech products are managed by our technology team.

Our core tech stack uses Java with Spring Boot for the back-end, React for the front-end, and Postgres as the primary database engine. We run our services on AWS in a microservices architecture using Kubernetes.

About the role:

The Product Manager will play a critical role in helping us build our technology future as we strive to improve internal processes and better serve our customers and partners. The role sits within our "Service Center" team, supporting the operations and growth of multiple country offices. The Product Manager will work with teams across technology, insurance operations, Customer Operations, Commercial, and Business Development to understand the changing needs of the business, gather technical requirements, implement solutions, communicate project statuses and make proposals.

Key Roles & Responsibilities:

• Evaluating business processes built into our technology solutions, anticipating requirements, uncover areas for improvement, and drive the implementation of tech features and builds.
• Work closely with designers, developers (both in house teams and partner teams) and subject matter experts to get requirements well-scoped, designed, tested, and built.
• Establish product delivery timelines in close collaboration with the development team.
• Ensuring requests have been scoped, added to sprints and properly resourced with enough technology team hours
• Quality assurance testing on new and old features.
• Analyze and investigate product complaints or reported quality issues to ensure closure.
• Train users on new features and the systems in general.
• Run beta tests and pilots for new features.
• Analyze user needs, current market trends, and potential partnerships from an ROI and support build vs. buy decisions.
• Monitor and understand the key metrics governing your product area, with an eye toward continuously improving them through ongoing product innovation.
• Staying up-to-date on the latest processes and advancements to automate and modernize our technology stack.

Key Qualifications & Your Profile:

• Embody Turaco's core values: Push boundaries, Work with excellence, and Profound respect for the individual.
• Bachelor/Undergraduate degree with excellent grades.
• 3+ years of professional experience in a dynamic product management role. Start-up experience is a plus.
• Proven experience overseeing all elements of the product development lifecycle.
• Knowledge of quality assurance terminology, methods, and tools.
• Experience in performing quality assurance on software.
• Highly effective cross-functional team management and an excellent team player.
• Strong communication skills.
• Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem-solve.
• Strong project management skills are a plus - delivery and action-oriented.
• Experience applying agile methodologies.

Our Company Culture

At Turaco, our culture is defined by our values: 1) Pushing boundaries, 2) Working with excellence, and 3) Profound respect for the individual. If these values resonate with you, we encourage you to apply

Total Compensation & Benefits

Turaco offers a competitive salary commensurate with experience. Additionally, we provide a comprehensive benefits package, including stock options and healthcare, all within a supportive company culture that fosters growth and strong professional relationships.