Customer Success Representative

HoneyCoin is a pioneering B2B2C payment orchestration startup positioned at the forefront of international finance transformation. Our mission centers on redefining how people exchange value around the world by providing finance and product teams with comprehensive capabilities to make cross-border payments, run payroll, lend to borrowers, and manage all treasury operations in one unified platform.

As a Customer Success Associate, you will be the primary point of contact for our customers. You will build relationships with customers and advocate on their behalf. Through your interactions, you will help customers see the value in our product and ensure they can use it to its fullest potential. This is a position that requires excellent communication skills, superb people skills, and a passion for helping others.

A Customer Success Associate ensures that a company's customers are satisfied with its products and services. They must have excellent communication and customer service skills to build strong relationships with customers and help resolve any issues they may have. A Customer Success Associate must be able to work independently and be highly organized to manage their time and workload efficiently.

• Building relationships with customers and ensuring they are satisfied with the company's products and services

• Providing customer support via phone, email, and live chat

• Obtain and evaluate all relevant information to handle product and service inquiries

• Communicate and coordinate with internal departments

• Follow up on customer interactions to ensure satisfactory resolution

• Making recommendations to customers about the company's products and services

• Recording customer feedback and suggestions

• Bachelor's degree (first class or second class upper) in Economics, Accounting, Finance, Business administration or related field

• 3+ years of experience in a customer service role

• Ability to upsell and cross-sell products and services

• Computer-literate, and familiar with CRM tools

• Exceptional communication skills - verbal and written

• Patience and ability to stay calm under pressure

• Problem-solving skills

• Excellent Listening skills

• Young & Dynamic: Join a young, energetic team in a fast-growing company. Our culture is vibrant, innovation-driven, and agile – we adapt quickly to new challenges and encourage fresh ideas from everyone. We value team members who are fast learners and can keep up with the rapid pace of our industry (or even set the pace).

• Growth Mindset: We have an "always be learning" mentality. A growth-minded approach is central to how we work – we embrace feedback, view challenges as opportunities to grow, and aren't afraid to try new things. You'll fit in well here if you love to acquire new skills, seek continuous improvement, and can pivot from setbacks with resilience and learning.

• Anticipation & Initiative: Our best people don't wait to be asked – they anticipate needs and take initiative. We pride ourselves on a culture where employees at all levels think ahead and address needs proactively. This means as our Executive Assistant, you'll be supported by a team that appreciates and rewards your foresight in heading off problems and your eagerness to go the extra mile without being prompted.

• Proactive Problem Solving: Challenges will arise, but we tackle them with a solution-oriented attitude. The culture here empowers you to be a proactive problem solver – if you encounter a roadblock, you're encouraged to find a creative workaround or bring a viable solution to discuss. We trust our team to make smart decisions in real time when needed. Mistakes are treated as learning experiences on the path to getting it right.

• Service-Oriented Teamwork: We foster a collaborative environment with a service-oriented mindset. Our philosophy is that we succeed by helping each other succeed – no task is too small or outside anyone's job description if it contributes to the goal. As an EA, you'll exemplify this with a "how can I help?" attitude, embodying the servant-leader approach that defines our supportive culture. Respect, trust, and integrity are core values here – especially crucial given the high level of trust placed in this role.

• Entrepreneurial & Fun: Lastly, we never forget to have fun while working hard. As a relatively young company, we maintain an entrepreneurial spirit. We celebrate wins, big and small, and we encourage team members to bring their authentic selves to work.

You'll have the opportunity to be part of something impactful and meaningful. You'll be working in a company with a strong mission and a team that is fun, ambitious, and results-driven.

• Competitive salary

• Branded merchandise and other Honeycoin swag materials

• Training and career development opportunity

• Exposure at a growing fintech company with a clear career path

• Health Insurance

HoneyCoin is an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.