Customer Care Representative

12 hours ago

Nairobi, Nairobi Area, Kenya Shop Zetu Full time 600,000 - 1,200,000 per year

Company Description

Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.

Role Description

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications

  • Strong Interpersonal Skills, Excellent Communication abilities
  • Experience in Customer Service, Customer Support roles
  • Proven track record in ensuring Customer Satisfaction
  • Ability to handle customer inquiries and complaints efficiently
  • Excellent problem-solving abilities and attention to detail
  • Ability to work effectively in a team environment
  • Prior experience in the fashion or e-commerce industry is a plus
  • A diploma or equivalent / bachelor's degree is preferred

Send your CV to

Deadline: 24th October 2025

Subject: Customer Care Agent

Join a team that's redefining customer experience in Kenya's fashion e-commerce space.

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