Account Manager

5 days ago

Nairobi, Nairobi Area, Kenya Ingot Full time 1,200,000 - 2,400,000 per year

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.

Here's what that means for YOU:

  • You'll excel at what you do because you're in a role that aligns with your skills and passions
  • You'll be aligned with our core values - High Ethics, Commitment and Innovation – we're looking for team members who get it, want it, and have the capacity to do it
  • We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.

If you're a high-energy, results-driven professional who's ready to take on a role that matches your expertise and values, we'd love to connect Check out the details below and see if this is the right fit for you.

Purpose of Role/Summary:

The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment.

Main Activities and Responsibilities:

  • Educate clients about INGOT Brokers' account types, services, offers, and financial instruments
  • Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity
  • Close qualified leads through outbound phone calls using effective sales techniques
  • Promote new features, new promotions, and updates to existing clients to boost retention and loyalty
  • Track and meet individual KPIs and performance goals
  • Collaborate with internal departments to ensure smooth onboarding and client experience
  • Perform other duties relevant to the scope of the role, as assigned
  • Any other duties relevant to the role

Required Skills & Experience:

  • 1+ year of experience in the financial industry OR
  • 2+ years of experience in telesales or a sales-related role.
  • Proficiency in English
  • Excellent communication and interpersonal skills
  • Strong sales and deal-closing ability
  • Client-focused approach with high problem-solving capabilities
  • Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage
  • Comfortable with email, Excel, and using online platforms for communication and reporting
  • Effective time management and organizational skills
  • Creative thinking and a positive attitude
  • Goal-oriented and self-motivated
  • High energy and resilience under pressure
  • Professionalism and accountability
  • Team player with a collaborative attitude

Further Info:

  • Working hours are 09:00 – 18:00 Monday to Friday
  • The role is in Nairobi, Kenya
  • Friendly and fun working environment
  • Paid annual leave entitlement
  • A competitive compensation package which includes great benefits

  • Account Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap Kenya ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently. Role Summary We are...

  • Account Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are seeking...

  • Account Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time 900,000 - 1,200,000 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are...

  • Account Manager

    7 days ago

    Nairobi, Nairobi Area, Kenya ENGAGE Full time 120,000 - 180,000 per year

    Are you a bold communicator who can turn strategy into impact?We're looking for a sharp, creative, and confident Account Manager to join our growing team; someone who can lead clients, inspire teams, and deliver campaigns that shape conversations.What You'll Do• Lead day-to-day client relationships and deliver high-impact campaigns.•Develop and execute...

  • Manager, Accounts

    5 days ago

    Nairobi, Nairobi Area, Kenya BRAC International Full time 1,200,000 - 3,600,000 per year

    Career with BRAC InternationalBRAC International is a leading non-profit organisation with a mission to empower people and communities in situations of poverty, illiteracy, disease, and social injustice. Founded in 1972, by Sir Fazle Hasan Abed, BRAC is the largest non-governmental development organisation in the world, and is present in 15 countries across...

  • Account Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Omreki Digital Full time 900,000 - 1,200,000 per year

    Company DescriptionOmreki Digital is a leading web design company specializing in creating visually stunning and highly functional websites for diverse clients. Our experienced team of designers and developers is committed to crafting user-friendly websites that drive business success in the digital age. Our services include custom website design and...

  • Account Manager – SMB

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time $104,000 - $130,878 per year

    About ShipShap KenyaShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.Role SummaryWe are seeking...

  • Account Manager – SMB

    2 weeks ago

    Nairobi, Nairobi Area, Kenya ShipShap Full time $70,000 - $120,000 per year

    About ShipShap Kenya ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently. Role Summary We are...

  • Major Account Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Fortinet Full time 900,000 - 1,200,000 per year

    Job DescriptionMajor Account ManagerLocation: Nairobi, KenyaAs a Major Accounts Manager, you will play an integral role in new business pitches, hold responsibility for the effective on-boarding of new clients and focus on growing and developing existing customers. This exciting role will allow you to use your extensive network to run and grow opportunities,...

  • Sales Account Manager

    7 days ago

    Nairobi, Nairobi Area, Kenya NOVEL TECHNOLOGIES EA LTD Full time 1,200,000 - 2,400,000 per year

    Company DescriptionNovel Technologies (E.A) Ltdis a leading provider of information and communication technology solutions across East Africa Region. The company is looking for interested and experienced individuals to fill vacancy shown below:Role DescriptionThis is a full-time on-site role for a Sales Account Manager, located in Nairobi County, Kenya. The...