Account Manager

7 days ago

Nairobi, Nairobi Area, Kenya Ingot Full time 1,200,000 - 2,400,000 per year

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.

Here's what that means for YOU:

  • You'll excel at what you do because you're in a role that aligns with your skills and passions
  • You'll be aligned with our core values - High Ethics, Commitment and Innovation – we're looking for team members who get it, want it, and have the capacity to do it
  • We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.

If you're a high-energy, results-driven professional who's ready to take on a role that matches your expertise and values, we'd love to connect Check out the details below and see if this is the right fit for you.

Purpose of Role/Summary:

The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment.

Main Activities and Responsibilities:

  • Educate clients about INGOT Brokers' account types, services, offers, and financial instruments
  • Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity
  • Close qualified leads through outbound phone calls using effective sales techniques
  • Promote new features, new promotions, and updates to existing clients to boost retention and loyalty
  • Track and meet individual KPIs and performance goals
  • Collaborate with internal departments to ensure smooth onboarding and client experience
  • Perform other duties relevant to the scope of the role, as assigned
  • Any other duties relevant to the role

Required Skills & Experience:

  • 1+ year of experience in the financial industry OR
  • 2+ years of experience in telesales or a sales-related role.
  • Proficiency in English
  • Excellent communication and interpersonal skills
  • Strong sales and deal-closing ability
  • Client-focused approach with high problem-solving capabilities
  • Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage
  • Comfortable with email, Excel, and using online platforms for communication and reporting
  • Effective time management and organizational skills
  • Creative thinking and a positive attitude
  • Goal-oriented and self-motivated
  • High energy and resilience under pressure
  • Professionalism and accountability
  • Team player with a collaborative attitude

Further Info:

  • Working hours are 09:00 – 18:00 Monday to Friday
  • The role is in Nairobi, Kenya
  • Friendly and fun working environment
  • Paid annual leave entitlement
  • A competitive compensation package which includes great benefits

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