Key Account Manager

5 days ago

Nairobi, Nairobi Area, Kenya AGL Groupe Full time $90,000 - $120,000 per year


General information

KEY ACCOUNT MANAGER -LOGISTICS & SUPPLY CHAIN M/F 

General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. 

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way. 
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project? 

Join AGL, the leading multimodal logistics operator on the African continent 

Job description  Job Title 

ACCOUNT MANAGEMENT
KEY ACCOUNT MANAGER -LOGISTICS & SUPPLY CHAIN M/F

 Contract Type

PERMANENT

 Job Location

Africa, Kenya, NAIROBI

 Working Hours

Full time

Mission Description

The Key Account Manager (KAM) is responsible for building and maintaining strong relationships with key logistics and supply chain customers. This role focuses on driving business growth, ensuring high customer satisfaction, and coordinating operational and commercial solutions tailored to client needs.

Key Responsibilities:

1. Account Management & Customer Relationship
- Serve as the primary point of contact for assigned key accounts in logistics and supply chain.
- Develop a deep understanding of the customer's business model, supply chain challenges, and logistics needs.
- Build long-term relationships and foster customer loyalty.

2. Business Development & Revenue Growth
- Identify upselling and cross-selling opportunities within key accounts.
- Drive commercial negotiations and secure contract renewals and expansions.

3. Operational Coordination
- Collaborate with internal teams (operations, warehousing, transport, SEZ ) to ensure service delivery matches customer expectations.
- Monitor service KPIs, resolve operational bottlenecks, and escalate critical issues as needed.

4. Reporting & Analysis
- Track account performance metrics (volume, revenue, profitability, service level).
- Prepare periodic business reviews and performance reports for clients and management.
- Provide market intelligence and customer feedback to support strategic planning.

5. Compliance & Documentation
- Ensure customer contracts, SOPs, and service agreements are documented and adhered to.
- Stay informed of relevant regulations, customs requirements, and industry best practices.

KEY PERFORMANCE INDICATORS (KPIs)
- Revenue growth per account
- Customer satisfaction and retention
- Contract renewal rate
- Service level performance (claims, disputes etc.)
- Margin improvement

Profile

1.Bachelor's degree in business, Supply Chain, Logistics, or related field.
2. 5+ years of experience in key account management in logistics, freight forwarding, warehousing, or supply chain.
3. Proven track record of managing B2B clients in sectors such as FMCG, Manufacturing, Pharma, Retail etc.
4. Strong understanding of end-to-end logistics operations and supply chain dynamics

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