Beauty Shop Manager&Product Specialist

14 hours ago

Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 900,000 - 1,200,000 per year

Job Title: Beauty Shop Manager(Product Sales & Technical Specialist)

Location:NAIROBI

Reporting To:Director

Type: Full-time

1. Role Purpose

To oversee the day-to-day operations of the beauty shop, drive product sales, manage customer orders, provide expert advice on beauty products, and ensure excellent customer experience.

2. Key Responsibilities

A. Sales & Customer Service

Welcome customers, assess their needs, and recommend suitable beauty products.

Explain product benefits, usage instructions, and expected results.

Upsell and cross-sell products professionally.

Handle customer queries, complaints, and returns in a timely manner.

B. Shop Management

  • Open and close the shop; ensure the shop is clean and well-presented.
  • Manage stock levels daily and ensure shelves are always fully stocked.
  • Track fast-moving and slow-moving items and advise management.
  • Maintain visual merchandising standards.
  • Ensure all equipment and displays are in good working condition.

C. Order & Inventory Management

  • Receive, record, and process all customer orders (walk-ins, online, WhatsApp, Instagram).
  • Track deliveries, follow up with courier services, and ensure timely dispatch.
  • Conduct weekly stock counts and prepare inventory reports.
  • Identify when to reorder and share procurement needs with the owner.

D. Technical Expertise (Product Specialist)

  • Understand all beauty products, ingredients, and skin types.
  • Guide customers on correct product combinations, routines, and safety.
  • Stay updated on beauty trends and new product launches.
  • Provide basic product demonstrations or mini consultations.

E. Cash & Records Management

  • Handle daily sales transactions (cash, M-Pesa, POS).
  • Maintain daily sales logs, receipts, and end-of-day reports.
  • Ensure accurate cash reconciliation.

F. Marketing Support

  • Create simple content (videos, photos, product descriptions) for social media.
  • Share promotions, new arrivals, and beauty tips with customers.
  • Assist in growing client loyalty and repeat sales.

Requirements

3. Qualifications & Skills

  • Certificate or diploma in Beauty Therapy, Cosmetology, or a related field.
  • 1–2 years experience in beauty retail or a cosmetic shop.
  • Strong knowledge of skincare, hair care, and beauty products.
  • Excellent customer service and communication skills.
  • Good computer skills (POS systems, inventory apps, WhatsApp Business).
  • Honest, organized, reliable, and sales-driven.

4. Personality Traits

  • Friendly and approachable
  • Strong attention to detail
  • Passionate about beauty and customer care
  • Self-driven and able to work with minimal supervision

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