Global Internal Channels Management Lead

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.

To learn more, please see our Why Work Here blog post.

About the Role

As the Internal Channels Management Lead in Global Communications, you will lead strategic development for our primary intranet/platform, internal communication tools, and facilitate the strategy for global internal communications. You will own strategy of how we will improve our internal communications strategy using our new intranet by at a minimum improving our knowledge management approach, staff engagement across the organization, and how we use the new intranet platform. You will lead the project to build a newly acquired intranet according to the needs of the main internal clients. You will hold responsibility for the overall visual design, site navigation, site content, engagement and training of users, coordination with key stakeholders, and oversight of the relevant technology.

You will report directly to the Global Internal Communications Manager and may manage 1 or more staffers as you grow in the role.

Responsibilities

• Strategy to improve internal communication, engagement, and collaboration: Oversee strategy of how we will improve our internal communications and collaboration across the organization using our new intranet. At a minimum, this would include improving our knowledge management approach, staff engagement across the organization, and how we use the new intranet platform, among others.
  • Manage key internal communications channels, including a newly acquired intranet, and lead the project to build it according to the needs of key internal clients. For all stages of the intranet's development, this person will hold responsibility for the overall visual design, site navigation, site content, engagement and training of users, coordination with key stakeholders, and oversight of the technology.
  • On completion of the initial design work, this person will be responsible for the day-to-day operation and management of the company intranet as well as other internal channels used by the organization for staff engagement.
  • Be the main administrator for all content on the intranet and oversee other administrators, ensuring they uphold best practices
• Project & Stakeholder Management: Manage team and other stakeholders, including content owners, to deliver high-quality planned content and ensure it remains up-to-date.
  • Manage interactions between any vendors and Tech on any technical matters, e.g., prioritizing integrations, coordinating necessary processes such as implementations and upgrades with the vendor and Tech, and organizing any testing.
  • Develop main internal communication channels, adapting and improving them according to our needs.
  • Work diplomatically across teams and divisions to provide direction on internal communication efforts, ensuring achievement of cultural growth and audience goals.
  • Work well independently and collaboratively.
  • Engender trust and demonstrate the ability to maintain a high degree of confidentiality and care.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's degree in a relevant field
• 5+ years of experience managing and implementing intranets or collaboration software
• Familiarity with Google Suite
• Experience leading strategic improvements to internal communication and collaboration across an organization using intranets or collaboration software
• High level of comfort with social software and other web-based technologies
• Experience leading a team toward a common goal, holding accountable the execution of strategy
• Experience in defining expected results and accomplishing them by working with and through others.
• Excellent project and stakeholder management skills, including managing the vendor and internal tech team when adding new integrations

Preferred Start Date

As soon as possible

Job Location

Nairobi, Kenya, or Kigali, Rwanda

Benefits

Health insurance, housing, and comprehensive benefits

Contract Duration

1 Year

Eligibility

This role is only open to citizens or permanent residents of Kenya, Rwanda, Nigeria, Burundi, Malawi, Uganda, Tanzania, and Zambia.

Application Deadline

15 December 2025. Please note that we hire on a rolling basis, which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an  address. Please report any suspicious communication here ), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization's mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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