Operations Manager

1 day ago

Nairobi, Nairobi Area, Kenya Talent Safari Full time 900,000 - 1,200,000 per year
About the Company

Quanta Three Sixty Ltd (Q360) - a subsidiary of Auto Audit Group, is a licensed and Insurance Regulatory Authority (IRA)-certified motor assessment and valuation firm serving major insurance companies, financial institutions, and individuals. Q360 provides motor accident assessments, pre-insurance valuations, forensic claims investigations, post-repair audits, hybrid/electric vehicle assessments, and extended warranty inspections.

About the Role

We are seeking to recruit a highly talented and experienced Operations Manager with a strong background in the automotive industry. This role will be critical in streamlining operational processes, driving team performance, and ensuring exceptional service delivery across the group.

The role holder will provide exceptional leadership, process optimization skills, and a proven track record of managing people and operations in fast-paced environments.

Key Responsibilities

  • Oversee the end-to-end operations of Q360's motor assessment and valuation services, ensuring timely and accurate delivery to insurance companies, financial institutions, and clients.

  • Review and streamline workflows for accident assessments, pre-insurance valuations, forensic investigations, and post-repair audits.

  • Monitor key operational metrics (turnaround time, quality standards, client satisfaction) and implement continuous improvement initiatives.

  • Build and lead a team of assessors, valuers, and support staff to achieve operational excellence.

  • Lead, mentor, and develop a high-performing operations team in the company.

  • Drive a performance-based culture with clear KPIs, accountability, and professional development.

  • Foster collaboration between operations, business development, and customer service teams.

  • Review existing processes and identify areas for automation, digitization, or simplification to increase efficiency.

  • Ensure compliance with IRA regulations and other relevant automotive industry standards.

  • Prepare regular reports on operational performance, resource utilization, and client feedback for senior management.

  • Serve as the key point of contact for escalated operational issues.

Qualifications and Experience

  • Bachelor's degree in automotive engineering, Business Administration, or related field.

  • 5+ years of experience in operations management within the automotive industry, with a focus on assessments, valuations, or related services.

  • Proven track record of process improvement, team leadership, and cross-functional collaboration.

  • Solid understanding of the automotive insurance ecosystem and regulatory frameworks.

  • Strong analytical and problem-solving skills.

  • Excellent communication, leadership, and organizational abilities.

Join our team

If you believe you meet the above requirements and are excited about the opportunity to join a dynamic and growing team, please submit your application.

  • Operations Manager

    7 days ago

    Nairobi, Nairobi Area, Kenya Ramco Group Full time 120,000 - 180,000 per year

    Designation: Operations Manager Electrical Solutions & ConstructionJob SummaryThe Operations Manager is responsible for overseeing the overall operational performance of the organization, ensuring that projects are delivered on time, within budget, and maintaining quality standards. This role manages operations across two divisions that is Electrical...

  • Operations Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya Ramco Group Full time 1,200,000 - 3,600,000 per year

    Designation: Operations Manager Electrical Solutions & ConstructionJob SummaryThe Operations Manager is responsible for overseeing the overall operational performance of the organization, ensuring that projects are delivered on time, within budget, and maintaining quality standards. This role manages operations across two divisions that is Electrical...

  • Operations Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya Athena Full time 60,000 - 120,000 per year

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.ResponsibilitiesEstablish and maintain business...

  • Assistant Operations Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya Crown Courier Ltd Full time 900,000 - 1,200,000 per year

    Position OverviewWe are seeking a driven, problem-solving, and creative Assistant Operations Manager to oversee branch-level courier operations, ensure efficient service delivery, and support the Operations Manager in driving operational excellence across our network.Key Responsibilities• Oversee daily operations across all branches, ensuring smooth...

  • Assistant Operations Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya Galooli Full time 1,200,000 - 2,400,000 per year

    Job Summary:The Assistant Operations is responsible for supporting the Operations Manager in operational matters withing Galooli. This role ensures the smooth execution of field operations, coordinating resources, scheduling technicians, and managing the logistics necessary for delivering quality service to customers.The assistant operations manager plays a...

  • Operations Manager-Hotel

    1 day ago

    Nairobi, Nairobi Area, Kenya Hr Associates Full time 1,200,000 - 2,400,000 per year

    Hotel Operations Manager Job Description is to ensure quality standards throughout the hotel and provide an excellent experience for the guests. This role is responsible for overseeing accommodation, food and beverage, reception, conference and banqueting as well as the spa. The role is key for maximizing guest satisfaction and for the strategic development...

  • Technical Operations Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Step Up Hr Solutions Kenya Full time 1,200,000 - 2,400,000 per year

    Role OverviewA Hay processing company in Kenya, seeks an accomplished, self-driven technical operations manager toensure optimal operation of the hay processing factory.Role objectiveTo oversee and manage the end-to-end technical and operational functions of a hay processing and export facility — ensuring consistent quality, high throughput, equipment...

  • People Operations Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya SunCulture Full time 1,200,000 - 2,400,000 per year

    Department: People & CulturePosition: People Operations ManagerReporting to: Head of People & CultureRole type: PermanentAbout SunCultureFounded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology that...

  • Property Operations Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya CDL Full time 1,200,000 - 2,400,000 per year

    Job Description: Property Operations ManagerPosition Title: Property ManagerReports To: Chief Executive OfficerEmployment Type: Full -TimeLocation: Nairobi, KenyaPosition Overview:The Property Manager is responsible for leading the acquisition of new buildings and properties, managing strong relationships with landlords, and ensuring excellent tenant...

  • People Operations Manager

    1 day ago

    Nairobi, Nairobi Area, Kenya SunCulture Kenya Limited Full time 1,200,000 - 2,400,000 per year

    Department: People & CulturePosition: People Operations ManagerReporting to: Head of People & CultureRole type: PermanentAbout SunCulture:Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life changing technology...