People Business Partner

KYOSK DIGITAL SERVICES LIMITED

Position: People Business Partner

Location: Nairobi, Kenya

Operationally Reports to: Country General Manager
Functionally Reports to: Regional Head of People / Global Head of People

Role Profile:

The People Business Partner for Kenya is a strategic leadership role responsible for developing and executing people strategies that are effective, efficient and directly aligned to the country's business objectives. This role requires a high degree of professional integrity, exceptional communication skills, in-depth knowledge of Kenyan labour laws and HR best practices, strong strategic thinking and outstanding organizational abilities.

The People Business Partner will serve as a consultant to senior management on all human resource-related matters, driving initiatives across organizational design, talent acquisition & development, performance management, employee engagement and the enhancement of company culture and policies.

Key Responsibilities:

• Strategic HR Leadership: Partner with the Country leadership team to develop and implement a localized People Strategy that attracts, develops, motivates and retains top talent. Provide strategic input on workforce planning, budget allocation and organizational design to maximize ROI, reduce attrition and enhance productivity.

• Talent Acquisition & Management: Provide broad oversight for all talent acquisition activities in the country. Spearhead the hiring for strategic and managerial roles to ensure a consistent pipeline of high-caliber talent. Take full ownership of the pre-boarding and onboarding experience, ensuring new hires are effectively integrated into the company.

• HR Operations & Compliance: Oversee the entire employee lifecycle, ensuring seamless HR operations. Champion the digitization and modernization of HR systems (e.g., HRIS, Payroll). Ensure full compliance with all Kenyan labour laws and statutory regulations (NITA, NSSF, SHA, etc.). Treat employees as internal customers, providing timely support on day-to-day queries regarding benefits and policies.

• Culture & Employee Relations: Act as the custodian of company culture, driving initiatives that foster an empowered, inclusive and high-performing work environment. Proactively manage employee relations, mediate disputes and forecast future ER needs. Partner with leadership to embed company values and ensure effective communication and collaboration across all levels.

• Performance & Learning Development: Manage the end-to-end performance management cycle for the country. Guide managers on goal setting, reviews, evaluations and constructive feedback. Oversee the creation and execution of targeted L&D programs, workshops and trainings to address skill gaps and support professional growth.

• Compensation & Benefits Management: Develop and oversee a competitive and equitable remuneration strategy for Kenya. Conduct regular benchmarking against the local market to ensure attractiveness. Manage the annual salary review process and advise leadership on compensation issues.

• Succession Planning: Work with department heads to identify critical roles and develop robust succession plans. Facilitate the identification and development of high-potential employees to ensure business continuity and readiness for future challenges.

• Reporting & Analytics: Develop and present comprehensive weekly, monthly, quarterly and annual HR reports to functional and operational leadership. Utilize HR metrics and data analytics to provide insights on trends and inform strategic decision-making.

Minimum Qualifications & Desired Skills:

• Bachelor's degree in Human Resources Management, Social Sciences, or a related field.

• A valid Certified Human Resource Professional (CHRP-K) certification is mandatory.

• A Master's degree in HR, Business Administration (MBA), or a related field is a strong advantage.

• Minimum of 8 years of progressive, inter-functional experience in Human Resources.

• At least 4 years of experience in a senior HR generalist or business partner role, preferably within the FMCG, retail, technology, or a fast-paced startup environment.

• Demonstrated experience in HR Information Systems (HRIS) implementation and management.

• Proven ability to articulate a clear vision and influence stakeholders at all levels.

• Deep understanding of Kenyan employment law and best practices.

• Proven experience in coaching, mentoring and leading teams.

• A calm, resilient, and insightful disposition, with proven success operating in VUCA (Volatile, Uncertain, Complex, Ambiguous) environments.

Competencies & Key Skills:

• Strategic Thinking & Leadership

• Business Acumen

• Stakeholder Management & Influence

• Exceptional Communication & Interpersonal Skills

• Data-Driven Decision Making

• Change Management

• Project and Time Management

• Cultural Leadership

• Tech Savviness

About the Company:

At Kyosk.App we take immense pride in our role as a Business to Business Technology Platform. We are dedicated to bridging the gap in digital distribution to middle and low-income communities, including smallholder farmers. Our platform is truly product and service agnostic, empowering companies to connect with these communities through local retail outlets.

Today, we are thrilled to share that we serve a thriving community of over 250,000 Retailers on our Platform. We leverage the small retail outlets as a channel to connect with these communities by providing a seamless and direct link between suppliers, traditional retailers as well as farmers and local eateries. Across Africa over 60% of retail trade flows through these small outlets commonly referred to as kiosks. We are on a mission to provide them with an extensive range of high-quality products, all delivered reliably to their doorsteps at fair market prices.

We also help manufacturers and farmers expand their network and product range by providing last mile deliveries to hard-to reach communities as well as data for better demand and business planning.

The platform does not only support product distribution but also helps service providers such as financial institutions to reach and provide their services (for example credit, savings and insurance) to the communities via our network of small retail outlet - Kiosks. Kyosk is present in over 40 territories across Kenya, Tanzania, Uganda and Nigeria.