Head of Retail and Groceries

We're looking for an experienced and hands-on Head of Retail and Groceries to join the Bolt Food team in Nairobi, Kenya to grow our grocery and retail partner network and drive adoption of our solutions within the market.

This is a
full time, permanent
employment opportunity.
About Us
With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission

About The Role
As Head of Retail and Groceries, your primary responsibility will be to identify new business opportunities, develop strategic partnerships, and drive adoption of Bolt Food's Grocery and Retail solutions. You will lead end-to-end partner launches, onboard and train new partners, and ensure their continued success while streamlining operations for grocery and retail partners.

Main tasks and responsibilities:

• Identify and secure new business opportunities in the Grocery and Retail sector, including negotiating and closing deals with key partners.
• Build and maintain strong relationships with grocery and retail partners, acting as the primary point of contact and providing operational support to ensure excellent customer experiences.
• Lead end-to-end partner launches, including on-site onboarding, training, and coordination with internal supportive functions.
• Monitor partner performance through KPIs, analyse data to identify growth opportunities, and develop actionable strategies to enhance partner success.
• Develop and implement operational strategies to address commercial and operational challenges, especially during partner expansion and store rollout phases.
• Prepare and manage budgets, own the P&L, forecast growth trends, and evaluate the achievement of business goals.
• Stay informed about market trends, competitive dynamics, and new product developments, and contribute to the creation of frameworks and playbooks to optimise business practices.
• Collaborate cross-functionally with marketing, product, campaigns, partner operations, and customer service teams to drive business growth and improve partner outcomes.

About you:

• You have 7–12 years of experience in Grocery/Retail Business Development, Account Management, B2B Sales, or related fields with a proven track record of achieving business growth and sales targets.
• You hold a Bachelor's degree in Business, Commerce, or a related field.
• You are fluent in English and the local operational language, with excellent verbal and written communication skills.
• You have strong negotiation and relationship-building skills, capable of engaging decision-makers and fostering long-term partnerships.
• You demonstrate strong analytical and problem-solving skills, using data to drive partner success and inform business decisions.
• You thrive in a fast-paced environment, adapt quickly to change, and proactively implement solution-oriented strategies.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.