Network and Service Operation Centre Engineer

5 days ago

Nairobi, Nairobi Area, Kenya NTT Ltd. Full time $60,000 - $100,000 per year

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Network Operation and Service Centre Engineer at NTT DATA, the primary responsibility of the role holder is to proactively monitor network and service performance. Conducts 1st line checks to establish the cause of the faults both for network and individual clients' services before logging with the 2nd line technical teams. Logs, tracks and documents all faults/issues and ensures that they are resolved comprehensively and a report is share with all stakeholders. Works closely with Core Platforms team on Change, problem and Incident Management as per the stipulated Processes.
The NSOC Engineer is also responsible for 3rd Party Vendor Service Management which entails Change management, Incident Management, Support and Continuous Service Improvement.
To thrive in this role, you need to have:
  • Continuously monitor network infrastructure and client services to ensure optimal performance, availability, and stability.
  • Track and report on all cooling and power systems to prevent outages and maintain operational integrity
  • Trigger timely alerts and updates on network status to technical and support teams, ensuring SLA compliance
  • Proactively communicate with stakeholders during incidents or service degradation to ensure transparency and coordinated response.
  • Disseminate information on scheduled network maintenance and provide continuous updates until full-service restoration is achieved.
  • Manage and track access to Fiber buildings, Collocation sites, and Data Centers for authorized personnel during support and maintenance.
  • Prepare daily shift handover reports, generate weekly/monthly network health reports, and compile ad-hoc reports as needed
  • Preparation of incident reports in collaboration with all stakeholders from vendors to internal teams within set SLA.
  • Monitor third-party vendor performance, facilitate quarterly service reviews, and develop proposals for continuous improvement in network and client services.
QUALIFICATIONS, SKILLS AND EXPERIENCE
  • A degree in an IT related discipline.
  • CCNA certification.
  • 2-3 years' experience in an ISP technical environment.
  • Experience with network management systems.
  • Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.
  • Knowledge of Network infrastructure and operations would be an added advantage.
  • Attention to detail and ability to work long hours and under pressure with minimum supervision.
  • Excellent fault resolution and analytical skills.
  • Excellent interpersonal, communication and reporting skills.
  • Self-motivated and a team player.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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