Network and Service Operations Centre Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Network and Services Operations Centre Engineer is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

To thrive in this role, you will need to have:
Key Responsibilities:

• Actively monitor all network infrastructure and clients' services
• Provide customer support for our wholesale customers and internal customers within agreed SLAs.
• Triggers alerts & broadcasts on network status to technical and support departments within SLA.
• Weekly and Monthly Reporting on the network health of the entire network infrastructure.
• Provide daily shift handover reports while following up on the previous shift handover tasks.
• Communicate network status in case of failure, degradation or over-utilization to all stakeholders.
• Compile and distribute comprehensive reports on network status and events as per request.
• Monitoring all Cooling and power systems of the entire network infrastructure.
• Provide and track access to fiber buildings, collocation sites and data centers to the internal engineers and contractors for support and maintenance
• Provide Proposals for continual service improvement on the network and within the department
• Seek and disburse information on scheduled network maintenance and provide constant updates on network status up until the network is fully restored.
• Monitor and report on 3rd Party Vendors services performance and track the agreed SLAs.
• Conduct quarterly service reviews with all network's stakeholders and 3rd party vendors for performance management.

Qualifications, Skills and Experience:

• A degree in an IT related discipline.
• CCNA certification.
• 2-3 years experience within an ISP technical environment.
• Experience with network management systems.
• Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.
• Knowledge of Network infrastructure and operations would be an added advantage.
• Attention to detail and ability to work long hours and under pressure with minimum supervision.
• Excellent fault resolution and analytical skills.
• Excellent interpersonal, communication and reporting skills.
• Self- motivated and a team player.

Our ways of thinking:

• Curious
• Creative
• Adaptive
• Dynamic

Our business strategy has defined the need for a workforce that is:

• Accountable
• Responsible
• Productive
• Self-directed
• Flexible
• Collaborative

Workplace type:
On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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