Senior Manager, Dispute Resolution

Job Purpose:

• Reporting to the Asst. General Manager, Dispute Resolution Unit, the purpose of the role is to assist in managing debt recovery cases and court orders served on the Bank and ensure that the Bank's interests are not prejudiced either before court, in public domain or business environment.
• Additionally, the job holder provides support with respect to legal issues affecting the entire Credit Support Unit with a view to mitigate legal risks and prevent adverse consequences to the Bank.
• Offer support in conducting internal and external compliance audits and examinations to ensure compliance.

Key Responsibilities:

• Litigation Management: Lead and oversee all phases of litigation (pre-trial, trial, and post-trial) and dispute resolution, including commercial disputes, employment law, and regulatory matters.
  
  
• External Counsel Management: Coordinate with, instruct, and manage external lawyers, ensuring their performance aligns with company strategy and budget.
  
  
• Legal Strategy and Advice: Develop and implement comprehensive legal strategies to effectively address and resolve disputes. Provide expert, proactive legal advice and guidance to management and staff on litigation risks and opportunities.
  
  
• Document and Evidence Management: Oversee the drafting of pleadings, motions, and briefs. Manage the discovery of evidence and ensure the secure maintenance of legal records and documentation.
  
  
• Negotiation and Settlement: Engage in negotiations and alternative dispute resolution (ADR) methods to seek cost-effective solutions and favorable settlements where possible.
  
  
• Compliance and Risk Mitigation: Identify and assess legal and regulatory risks, implementing preventive measures to ensure the organization complies with all applicable Kenyan laws, regulations, and industry standards.
  
  
• Reporting: Prepare periodic status reports and updates for the Executive Head or Board of Directors on ongoing contentious and potentially contentious matters.
  
• Provide support to the Credit function on all debt collection related matters, create legal awareness and provide advice on suitable action to avert and/or minimize litigation
  
• Update database of all debt recovery litigation to ensure the same is consistently up to date and provide reports as may be required. 
  
• Facilitate action on inward communication from customers, agents and Advocates within the required bank standards and SLA.
  
• Maintain highest level of confidentiality concerning the sensitive, strategic and integral legal & other information, data, decisions and developments taking place at the company.
• Any other duties that may be assigned from time to time by the Head of Legal & Head of Dispute Resolution Unit.

Key Performance Indicators:

• Litigation Success Rate: The percentage of cases won, dismissed, or settled favorably for the organization.
  
  
• Reduction in Legal Exposure/Liability: A measurable decrease in the total financial exposure from pending litigation over a specific period.
  
  
• Compliance Score/Audit Results: The outcomes of internal or external legal and regulatory audits, with high scores indicating effective risk management.
  
  
• Incidence of Preventable Disputes: A reduction in the number of new disputes arising from areas where prior legal advice was provided and policies implemented.
  
  
• Stakeholder Satisfaction (Internal Clients): Feedback scores from internal departments and senior management regarding the quality, responsiveness, and strategic value of legal advice provided.
  
  
• Timeliness of Advice/Response Time: The speed at which legal advice is provided to internal stakeholders or responses filed with courts, measured against agreed service level agreements (SLAs).
  
  
• Quality of Legal Documentation and Strategy: Qualitative assessment of case strategy, pleadings, and briefs by senior management or external peer review.
• Employee Development/Team Performance: The effectiveness in mentoring and developing the in-house legal team, measured by performance reviews and retention rates.

Key Competencies:

• Strategic thinking and commercial acumen.
  
• Excellent decision-making and problem-solving abilities.
  
• Ability to manage multiple priorities and work under pressure.
  
• High professional and ethical standards.
  
• Strong interpersonal and stakeholder management skills.
  
• Good knowledge of the banks internal processes and loan recovery process in Kenya.
  
• Sufficiently computer literate to prepare and record documents and returns, with the knowledge thereof being an advantage.
  
• Well-developed communications and interpersonal skills to be able to deal with difficult customers. 
  
• Apply knowledge of Kenyan Law to counteract statements/implications/misconceptions made by customers in an endeavor to escape their liabilities to the Bank.
  
• Apply knowledge to Credit Control Procedures and Policies in place to ensure that appropriate steps are taken when dealing with matters.
  
• Team player.
• Demonstrates trustworthiness and integrity.

Academic Qualifications & Work Experience:

• A Bachelor of Laws (LL.B) degree from a reputable university is required. A Master of Laws (LL.M) is an added advantage.
  
• Must have completed the Diploma in Law from the Kenya School of Law and be admitted as an Advocate of the High Court of Kenya.
  
• Must be a member of the Law Society of Kenya (LSK) in good standing and hold a valid practicing certificate.
  
• Typically requires a minimum of 8-10 years of progressive experience in legal practice, with significant experience in litigation and at least 3-5 years in a management or senior leadership role.
  
• Strong analytical, negotiation, communication, and leadership skills are essential. 
  
• Excellent interpersonal, presentation, problem solving, negotiation skills with the ability to positively and clearly communicate with a variety of audiences.
  
• Possess a high degree of professional ethics & personal integrity.
  
• The candidate must be hardworking, flexible & service oriented.
  
• Proficiency in use of computer applications.
  
• Ability to work with minimum supervision.

If you believe you meet the above requirements log onto our  and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 7th December 2025.