Customer Experience Executive

12 hours ago

Nairobi, Nairobi Area, Kenya Wingubox Ltd Full time $15,000 - $30,000 per year

Job Detail

  • Experience 1 Years
  • Industry Real Estate Investment and Development
  • Qualification College Diploma

Job Description
SIC Investment Co-operative
is an investment cooperative that pursues joint investment for its members, through Real Estate Investments, Marketable security, and Private Equity. The society seeks to transform the economic and social wellbeing of our investors through prudent, sustainable and investment decisions anchored on 4 pillars; financial growth and sustainability, increased member mobilization, improved internal processes and strengthening institutional capacity.

About The Role
The customer experience executive will avail a productive and motivating working environment addressing issues and disputes from members or customers by being the first point of contact to offer seamless and enjoyable customer experience. Assist in identifying areas of improving and risk for mitigation

Application Instructions
All applicants should send their applications via the link and all documents sent should be on PDF.

What You Will Do

  • Oversee and address daily customer issues and disputes.
  • Adopt and implement a customer relationship system to enhance customer loyalty.
  • Assist in coordinating with internal teams to ensure seamless customer service.
  • Handle all inbound calls through the customer care line, maintaining a call success rate of over 90%.
  • Escalate customer issues to appropriate officers and provide first call resolution.
  • Engage in cross-selling products during customer calls.
  • Manage the main customer service email address, ensuring responses are prompt, accurate, and within 12 hours.
  • Follow up on open email cases to ensure resolution and capture customer feedback for improvement.
  • Maintain a tidy front office with necessary informational materials, and support in receiving and distributing documents.
  • Provide courteous and professional service at the reception, anticipating and responding to customer needs effectively.

Qualifications

  • At least 1-3 years experience working in a call center.
  • Diploma / certificate in public relations, communications or related field.
  • Some of the key skills required for this role are great communication skills good analytical skills and organizational skills.
  • Proficiency in data entry and Microsoft Office applications, with strong attention to detail and accuracy.

  • Customer Experience Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya TalentPop App Full time 900,000 - 1,200,000 per year

    Customer Experience Specialist (E-commerce & Support Platforms) - RemoteAbout TalentPopAt TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly,...

  • Customer Service Executive

    12 hours ago

    Nairobi, Nairobi Area, Kenya Metrics Management Full time 900,000 - 1,200,000 per year

    Job Opportunity: Customer Support Executive (Internet Service Provider)Location: Nairobi, KenyaEmployment Type: Full-timeApplication Deadline: 11th November 2025, 5:00 PMIndustry: Telecommunications / Internet Service ProviderJob Summary:Our client, a fast-growing ISP in Nairobi, Town, is looking for a dynamic Customer Support Executives to join their team....

  • Research Executive – Consumer Research

    12 hours ago

    Nairobi, Nairobi Area, Kenya Safaricom Candidate Experience site Full time $40,000 - $60,000 per year

    Reporting to the Senior Manager – Market Research and Customer Insights, the position holder will play a critical role in conducting research that will impact the strategic direction of Safaricom PLC by delivering actionable insights and data-driven recommendations. This position is pivotal in understanding market trends, consumer behavior, and...

  • Customer Service Executive

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time 300,000 - 600,000 per year

    We are seeking a dedicated and empathetic Customer Service Executive to join our team and provide exceptional support to our riders and drivers. This individual will be the first point of contact for customers experiencing issues or needing assistance via both chat and phone calls. You will play a key role in ensuring that customer concerns are addressed...

  • General Manager – Berries

    12 hours ago

    Nairobi, Nairobi Area, Kenya Redfox Executive Selection Full time $60,000 - $120,000 per year

    Excellent Salary/Benefits + AccommodationAn exceptional opportunity has arisen for a dynamic, commercially astute General Manager to lead and scale one of East Africa's most advanced berry operations.This senior leadership role will oversee the full value chain – from cultivation through to export – across a high-performing portfolio of blueberries,...

  • Customer Success Manager

    12 hours ago

    Nairobi, Nairobi Area, Kenya Perfios Full time $40,000 - $80,000 per year

    Customer Success Manager, LendingWork with the best minds in the Perfios International team.Job base location- Nairobi, KenyaAbout :We help remodelling processes in the Banking and Insurance Industry byautomating data aggregation, cleansing and analysis. We have created a largeportfolio of products that consume data from multiple sources; clean and curate...

  • Executive Director

    2 weeks ago

    Nairobi, Nairobi Area, Kenya VISCAR INDUSTRIAL CAPACITY LIMITED Full time $100,000 - $120,000 per year

    Company DescriptionViscar Industrial Capacity Limited leverages technology to provide customized solutions for the industry with a focus on Digital Transformation, Industrial Automation, Process Optimization, Safety in Engineering, and Leadership in Engineering. We create value for our clients by developing and delivering customized solutions through...

  • Executive Secretary

    2 weeks ago

    Nairobi, Nairobi Area, Kenya XUPAJOBS Full time 900,000 - 1,200,000 per year

    About the CompanyInternational advertising company based in Nairobi with over 100 employees.Role DescriptionThis is a full-time on-site role for an Executive Secretary, based in Nairobi County, Kenya. The Executive Secretary will be responsible for handling clerical tasks, providing executive administrative assistance, managing company secretarial work, and...

  • Customer Service Manager

    12 hours ago

    Nairobi, Nairobi Area, Kenya Vivo Fashion Group Full time 120,000 - 180,000 per year

    CUSTOMER EXPERIENCE MANAGER VACANCYJOB TITLE:Customer Experience ManagerLOCATION:NairobiREPORTING TO:Head of Retail & Customer ExperienceVivo presently operates 28 physical stores in Kenya, 1 store in Kigali, another in Uganda, and an online presence. Our Mission and Vision, "To be Africa's most loved fashion brand" and "Africa Dressing Herself," steer our...

  • Pricing Executive

    12 hours ago

    Nairobi, Nairobi Area, Kenya CDL Full time 30,000 - 60,000 per year

    POSITION TITLE: Pricing Executive FUNCTION/DEPARTMENT:COMMERCIAL  REPORTS TO: Pricing & National Tender Desk Manager DIRECT REPORTS/SUPERVISES:N/A JOB PURPOSE: To prepare competitive quotes to ensure profitability. Working relationships: INTERNAL • Customer executive • Transport dept. • Order process executive • Commercial manager • Sales...