Assistant Recovery Manager Position

2 weeks ago

Nairobi, Nairobi Area, Kenya Mwananchi Credit Limited Full time $70,000 - $120,000 per year

ResponsibilitiesPortfolio Monitoring & Risk Control

  • Monitor overdue loan accounts and flag early warning
  • Track
    PAR (Portfolio at Risk)
    across different aging categories g Watch, Substandard, Doubtful and loss
  • Ensure accurate recovery records and timely updates in the

Supervision & Team Support

  • Assist the Head of Collections & Recovery in supervising recovery officers, investigators, and external agents.
  • Provide field support in difficult recovery
  • Train and mentor junior staff on collection strategies, customer handling, and

Debt Recovery & Negotiation

  • Oversee day-to-day recovery operations, ensuring adherence to
  • Engage directly with delinquent clients through calls, visits, and
  • Negotiate repayment plans, restructuring, or settlements where
  • Escalate cases to
    legal or external agencies
    when

Reporting & Compliance

  • Prepare
    daily, weekly, and monthly recovery reports
    for
  • Track recovery KPIs (recovery rate, PAR reduction, write-offs, CRB listings, ).
  • Ensure compliance with internal policies, legal frameworks, and regulatory
  • Liaise with legal, credit, and risk departments on recovery-related

Strategy & Process Improvement

  • Recommend new recovery strategies (digital collections, incentives, penalties).
  • Support in developing policies to reduce delinquency and improve collection
  • Contribute to process automation (dashboards, MIS, reminders).

Qualifications & SkillsEducational Background

  • Bachelor's degree in Finance, Business Administration, Accounting, Banking, or related
  • Professional certifications in credit management, debt recovery, or risk management are an added advantage.

Experience

  • 3–5 years' experience in credit recovery/collections within a financial
  • Proven track record in
    debt recovery, portfolio monitoring, and team coordination
    .
  • Experience handling
    legal recovery processes
    (court, collateral realization).

Technical Skills

  • Proficiency in loan management systems & MS Office (Excel, Word, PowerPoint).
  • Strong reporting and analytical skills (dashboard preparation, data interpretation).
  • Familiarity with
    regulatory guidelines
    on collections and

Soft Skills

  • Excellent negotiation and conflict resolution
  • Strong communication (written & verbal) and customer
  • Leadership qualities with ability to supervise and motivate a
  • Integrity, resilience, and ability to work under

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