Application Support Analyst Tier 1- HCM Applications

2 weeks ago

Nairobi, Nairobi Area, Kenya We Are Oasis Full time 1,200,000 - 2,400,000 per year

Schedule
: Monday to Friday, 9 hrs per shift(Night Shift)

Work Place Policy: On-site

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

Responsibilities:

Gather information from the client and determine the issue by evaluating and analyzing the symptoms;

Identify and escalate application defects and priority issues;

Interact with clients to provide information in response to inquiries, concerns, and requests about products and services and provide resolutions to reported issues

Offer alternative solutions where appropriate to prevent disruption in client activities

Follow up and make calls to customers when necessary;

Maintains client confidence and protects operations by keeping client and client's employee information confidential.

Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

Stay current with system information, changes/updates and new releases

Assist the QA department in product testing

Contribute to written documentation (Knowledge Base)

Provide occasional training for internal employees and externally for clients

Skills and Experiences:

Experience with PrismHR, HRPyramid or other PEO or ASO software preferred

Ability to communicate and present information effectively with both technical and non-technical audiences

Strong knowledge of HRIS systems including payroll, benefits, and human resources

Knowledge of payroll and payroll accounting operations

Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.

Bachelor's degree or an equivalent combination of training and experience.

1-3 years' experience in a similar role

Experience with Vertex, Mastertax, Quickbooks, Peachtree or Great Plains a plus (not required)

Experience setting up and maintaining Client Accounting in HRIS system and a general understanding of Financial Accounting

American Payroll Association certification a plus

Excellent problem solving and troubleshooting skills

Excellent listening skills

Excellent phone and people skills

Ability to work independently with exceptional attention to detail

  • Business Applications Analyst

    7 days ago

    Nairobi, Nairobi Area, Kenya CloudFactory Full time 900,000 - 1,200,000 per year

    At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we're a global community founded on strong relationships and the belief...

  • Business Applications Analyst

    7 days ago

    Nairobi, Nairobi Area, Kenya CloudFactory Full time $40,000 - $80,000 per year

    At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we're a global community founded on strong relationships and the belief...

  • Business Applications Analyst

    6 days ago

    Nairobi, Nairobi Area, Kenya CloudFactory Full time 900,000 - 1,200,000 per year

    At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.More than just a workplace, we're a global community founded on strong relationships and the belief...

  • Energy Finance Specialist

    2 weeks ago

    Nairobi, Nairobi Area, Kenya UNDP Careers Full time 1,200,000 - 2,400,000 per year

    Job DescriptionPlease note the appropriate Tier indicated in the vacancy title and ensure that you are holding the applicable contract as defined below:Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as "internal" candidates)Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA) and personnel on...

  • Systems Support Analyst

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Britam Full time $90,000 - $120,000 per year

    Job PurposeTo identify business requirements and develop solutions (database design, workflows, user/datainterfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.Key ResponsibilitiesConfigure and/or customize business applications to...

  • Systems Support Analyst

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Britam Full time $90,000 - $120,000 per year

    Job PurposeTo identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.Key ResponsibilitiesConfigure and/or customize business applications...

  • Application Developer

    7 days ago

    Nairobi, Nairobi Area, Kenya SALIX Data Africa Limited Full time $70,000 - $120,000 per year

    Company Description At SALIX Data,  we don't just work with data; we unlock its potential. Since 1999, we've grown from the bold vision of two brothers into an award-winning global force, serving over 2,500 clients with cutting-edge solutions in Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cyber Security, and Workflow...

  • Application Support Engineer

    1 week ago

    Nairobi, Nairobi Area, Kenya Network International Full time 1,200,000 - 2,400,000 per year

    About us:Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc....

  • Application Support Accountant

    4 days ago

    Nairobi, Nairobi Area, Kenya Solvo Global Full time $30,000 - $60,000 per year

    Application Support Accountant (Bilingual - English Fluent) Area:Finance & Technology Operations |Mode:On-site |Schedule:Full-timeDo you have aPublic Accounting backgroundand a passion fortech support and process improvement? We are looking for a bilingual professional (English Fluent - B2+) to join our collaborative Finance & Tech team and provide...

  • Application Support Accountant

    6 days ago

    Nairobi, Nairobi Area, Kenya Solvo Global Careers Full time $30,000 - $60,000 per year

    We're Hiring COLOMBIA AND KENYA Application Support AccountantAre you a Certified Public Accountant with a B2 level of English or higher and a passion for technical support and continuous improvement? This opportunity is for you Join a collaborative, bilingual team that provides support to clients and stakeholders in the USA. Combine your accounting...