Farmer Success Manager

About the role

We are seeking a dedicated Farmer Success Manager to join our ambitious tree planting initiative. This pivotal role will serve as the primary liaison between our reforestation team and participating landowners, ensuring that farmers experience maximum benefit from their partnership with our program while contributing to our environmental goals and are satisfied with the partnership.

What you'll do

• Lead, mentor, and develop a team of professionals responsible for managing relationships with participating farmers.
• Oversee the hiring, onboarding, training, and ongoing professional development of the team.
• Ensure the team is aligned with KPIs (Key Performance Indicators) and is effectively working toward achieving these goals.
• Regularly assess team performance and provide feedback to ensure continuous improvement.
• Manage Tier 1 landowners (partners) directly, ensuring their satisfaction with the partnership and resolving issues as they arise.
• Monitor farmer satisfaction through regular Net Promoter Score (NPS) surveys and other feedback mechanisms, ensuring high levels of engagement and trust.
• Provide guidance and oversight to the team in addressing any issues or concerns raised by landowners, and escalate critical issues to the appropriate departments.
• Ensure consistent and clear communication between the farmer partners, technical forestry teams, and other stakeholders.
• Supervise the replanting activity, ensuring tree counting and mortality assessments are conducted accurately.
• Work with the team to ensure timely replanting of trees where necessary to maintain environmental and project standards.
• Monitor and troubleshoot any issues related to tree maintenance on lands, ensuring trees are properly maintained and protected for the duration of the project.
• Provide ongoing educational support, ensuring that farmers are equipped to meet the requirements of the reforestation program and maintain healthy trees.
• Organize and coordinate workshops, field days, and community events to share knowledge and best practices among participating farmers.
• Coordinate the identification, sensitization, and signing of necessary documentation for landowners to access additional revenue streams such as agrocommodity or beekeeping.
• Ensure the team is effectively managing a portfolio of landowners, balancing the needs and expectations of each landowner with the objectives of the reforestation program.
• Collaborate with other departments to ensure that all processes, from landowner onboarding to post-project follow-up, are progressing smoothly and effectively.
• Track and document key success metrics, including farmer satisfaction, economic benefits, and environmental outcomes.
• Regularly review progress against KPIs and adjust strategies as needed to ensure targets are met.
• Perform ghost calls or visit landowners directly with the team to ensure that messaging and support is consistent across the organization and that farmers are receiving the best possible service.

Qualifications

• 8+ years experience working directly with agricultural communities, preferably in a support or extension role
• Strong background in agriculture, forestry, or natural resource management
• Demonstrated ability to build trust and maintain relationships with rural landowners
• Excellent communication skills, with the ability to translate complex environmental concepts into practical information for farmers
• Experience with agricultural economics and understanding of farm business operations
• Knowledge of sustainable land management practices and agroforestry concepts
• Problem-solving mindset with the ability to mediate and resolve conflicts
• Willingness to travel regularly to rural areas and farms
• Bachelor's degree in agriculture, forestry, environmental science, or related field (Master's preferred)
• Experience with data management systems to track participant outcomes

What we offer

• Competitive salary and performance-based incentives
• Collaborative and dynamic work environment where you can make a significant impact
• Fast growing business with a great opportunity to quickly grow your career
• Opportunity to positively impact climate, biodiversity and communities in Kenya and globally. 
• Professional development opportunities in conservation and land management
• Flexible work arrangements with a mix of office and field work

We value diversity and inclusion, and are proud to be an equal opportunity employer. All applicants will be considered for employment without any form of discrimination.