Trainer

5 days ago

Nairobi, Nairobi Area, Kenya CCI Global Full time $40,000 - $60,000 per year

Purpose of the Role

Deliver high-impact training aligned to company and client objectives. Continuously refine content and delivery to onboard new hires and upskill existing agents. Confidently facilitate courses with strong product and skills expertise for all training cohorts.

Key Responsibilities

  • Facilitate training in line with client curriculum requirements.
  • Communicate knowledge/skill updates to relevant campaign teams.
  • Complete training administration within set timelines.
  • Monitor process/knowledge changes and recommend content and delivery updates.
  • Attend quality calibration sessions and maintain < 5% variance.
  • Coach trainees to close observed knowledge and skills gaps.
  • Support projects including Training Needs Analysis, BQ management, campaign launches, upskills, and refreshers.
  • Stay current by completing monthly knowledge assessments.
  • Handle live calls for a minimum of 4 hours each month.
  • Attend Train-the-Trainer (TTT) sessions with client or Master Trainer and ensure periodic sign-off/certification.
  • Participate in internal/external trainer certification programs.
  • Proactively self-upskill on industry trends and relevant knowledge.

Minimum Requirements

  • Bachelor's degree / Diploma in Education, Training, HR, or a related field.
  • At least 2 years' experience in training.
  • Strong facilitation and presentation skills with the ability to engage diverse audiences.
  • Solid understanding of customer service principles.
  • Experience in a BPO or other fast-paced environment is an advantage.
  • Ability to work rotational shifts.

Required Skills

  • Advanced organizational skills; able to manage multiple priorities.
  • Excellent written and verbal communication in English.
  • Strong interpersonal skills.
  • Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
  • Ability to observe, document, and report insights constructively.
  • Ability to create clear, compelling PowerPoint presentations based on findings.

How to Apply

Send your application to

with the subject line:
CareerBox Trainer
.

Closing date for applications:
5th September 2025.

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