Community Associate

2 weeks ago

Karen ward Nairobi County, Kenya Homescope Properties Ltd Full time 900,000 - 1,200,000 per year

Key Responsibilities:

1.   Promotion of BINAA building's Ecosystem & Tenant Businesses

  • Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
  • Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
  • Tenant engagement and co-ordination.
  • Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
  • Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.

2.   Visitor Engagement & Foot Traffic Management

  • Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
  • Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
  • Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
  • Implement visitor feedback mechanisms to continuously improve customer experience.
  • Provide maps, directories, and promotional materials to visitors for easy navigation.

Qualifications & Skills:

  • Diploma or bachelor's degree in marketing, business administration, or a related field.
  • Strong interpersonal and communication skills with a welcoming and professional demeanor.
  • Experience in customer service, marketing, or retail management is an added advantage.
  • Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
  • Strong organizational and problem-solving skills.
  • Proficiency in MS Office, customer service tools, and basic data reporting systems.
  • Familiarity with social media and digital marketing trends is a plus.

Work Environment & Expectations:

  • The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
  • Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
  • The officer should maintain a customer-centric and solution-oriented approach to interactions.

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