Branch Manager

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Position Title: Branch Manager

Reports to: Operations Officer

Work Location: Branch

Branch Manager - BM

Yehu seeks to attract and retain talented, creative and innovative team players in the role of BM, who is a strategic thinker with strong execution skills, a passion for customer empowerment, and a commitment to sustainable business growth and risk management. The BM will be reporting to the Operations Officer and will be responsible for leading business strategy implementation in the assigned operational unit (Branch), maintaining alignment with the annual plan for revenue growth, operational efficiency, client satisfaction, and compliance with regulatory and institutional policies. The BM will also oversee team performance, drive continuous improvement initiatives to elevate service delivery and support the development of team members and foster a culture of professionalism, accountability, and excellence.

1. Key Specific Responsibilities

1.1 Branch Strategy

• Analyze emerging customer preferences and develop innovative marketing and selling strategies tailored to segmented clientele.

• Foster proactiveness in staff engagement on customer issues, promoting high interactivity, approachability, and energy at centers.

• Lead identification of market opportunities, empowering staff to assess macro-economic factors and prioritize sectors for funding.

1.2 Branch Portfolio Management & Customer Experience

• Monitor daily portfolio performance and institute qualitative measures within policy and regulatory provisions.

• Create an environment enabling transfer of professional capabilities to and between staff in demonstrating financial literacy, service value, and cost comparisons to enhance business performance without compromising quality.

• Act as a role model in delivering outstanding customer journeys, monitoring expectations across the credit cycle (mobilization, appraisals, disbursements, collections) to ensure reliability and minimize costs like delays or inaccurate information.

1.3 Branch Financial Management & Affordability of Services

• Ensure proficiency in loan appraisal processes for quality loans, minimizing cross-guarantees and enforcing center management curricula.

• Lead execution of initiatives considering long-term costs and champion cost-effective practices through staff capacity building and field visits.

1.4 Business Leadership & Employee Value Proposition

• Deploy our employee value proposition framework to build inspiration, motivation and commitment.

• Provide leadership and clarification in execution of adopted customer practices and foster a culture of quick turnaround through process ownership and expediency.

1.5 Performance Management Process & Support, Empowerment, and Accountability

• Deploy performance management tools to identify challenges and empower staff for sustainable performance.

• Evaluate staff performance using designated tools with continuous feedback, goal tracking, to get a comprehensive evaluation of staff productivity that supports targeted development and performance improvement.

• Manage staff leaves for business continuity.

1.6 Innovation, Change Management, Creativity & Risk Management and Controls

• Maintain a preventive, risk-averse orientation: Assess controls across the value chain, empower policy adherence, and use tools to detect deviations.

• Execute and recommend initiatives to mitigate risks like defaults, inefficiencies, or reputation exposure. 1.7 Public Relations and Communication

• Cultivate an environment promoting participation and expedient issue resolution.

• Establish collaborative platforms to enhance visibility and goodwill with clients and communities.

• Represent the institution in community engagement, and other external forums as approved.

• Manage client feedback and ensure service standards are consistently met.

2. Key Qualifications

2.1 Financial management
– A strong understanding of financial concepts and principles, including financial statements, cash flow management, credit analysis, and risk assessment.

2.2 Analytical Skills
– The ability to analyze financial data, identify trends, and make data-driven decisions and to assess creditworthiness, evaluate financial performance, and identify potential risks.

2.3 Mentorship skills
– Strong leadership qualities to inspire and motivate teams, delegate tasks, provide guidance, and foster a positive work environment.

2.4 Strategic Planning/Macro environmental analysis
– Setting strategic objectives, analyzing market trends, identifying growth opportunities, and developing strategies to expand operations.

2.5 Risk Management
– Identifying, assessing, and mitigating risks, implementing effective internal controls, and ensuring compliance with regulatory requirements.

2.6 Effective Communication
– Able to cascade organizational goals, strategies, and expectations, as well as advocate for the needs of branch and staff to management and build strong relationships with clients, colleagues, and external stakeholders.

2.7 Reporting and presentation skills and writing skill
– Proficiently gathering relevant data, conducting insightful analyses, and effectively convey findings in clear, well-structured reports and presentations, to support informed decision-making, drive process improvements, and ensure efficient and transparent communication across the organization.

3. Behavioral Competencies

3.1 Result-orientation
– Understands the bigger picture and appreciates being measured and applying objective criteria to assess customers to mitigate risks and enhance excellent customer experience.

3.2 Exemplary ethical behavior and commitment to upholding strong moral values and principles.

3.3 A track record of honesty, integrity, and accountability in professional interactions

3.4 Decisive and Independent
– Ability to operate with autonomy, consult and clarify where necessary and make informed decisions.

3.5 Interpersonal Skills
– Good with people in bad and good times, but firm and fair.

3.6 Negotiation Skills
– Must be a hard negotiator, with excellent professional persuasive approaches.

3.7 Communication Skills
– Excellent written and verbal communication skills, report/proposal writing skills and presentation skills.

3.8 Job execution
- Ability to work under pressure and self-driven with minimal administrative support.

1. Job Specifications: Academic & Professional Qualifications

a)
A bachelor's degree in a relevant field such as Business Administration, Finance, Economics, or a related discipline.

b)
At least 5-7 years of progressive experience in microfinance, banking, or financial services.

c)
Prior experience in managing teams, including supervising branch managers or similar roles.

5. What we offer

a)
Competitive compensation package with fixed/variable pay, performance-based increments, medical allowances, access to personal development facilities.

b)
A supportive, values-driven culture with training, mentorship, and career growth opportunities.

c)
Opportunity to make a tangible impact on underserved communities while advancing in a growing institution.

HOW TO APPLY

Visit our careers page at by 24th October 2025 to apply.

Only shortlisted candidates will be contacted.