Branch Manager

5 days ago

Mombasa Coast Kenya Stratostaff East Africa Full time 1,500,000 - 3,000,000 per year

Undertake business development activities from lead generation to deals closure in line with set targetsManage key accounts by maintaining and growing market share with new and existing clients Assess local market conditions and identify current and prospective sales opportunitiesBuild and maintain clients and associates relationships as a combined effort with the operations team with effective inter -departmental procedural workflow participation thereby contributing towards quality service delivery.Enhancing profitability by ensuring that there is financial viability through maintaining and /or increasing profit marginsDirect all operational aspects including distribution operations, customer service, human resources, administration and salesDevelop forecasts, financial objectives and business plansManage budget and allocate funds appropriatelyBring out the best of the branch's personnel by providing training coaching and motivationShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needsAddress customer and employee satisfaction issues promptly.Follow up on clients in the CRM.Adhere to high ethical standards and comply with all regulations/ applicable lawsNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports onmarket movement and penetration. RequirementsBachelor's degree in Business Administration,Management, or related field.Minimum 5 years of experience, preferablyin sales, operations, or client services.Strong understanding of sales,financial management, and customer service.Proficiency in CRM systems.Key Competencies:· Leadership:Provenability to lead, motivate and manage a team efficiently· Business Acumen:Strongunderstanding of business operations and financial management to drive growth· Client Relationship:Management:Expertise in building and maintaining key client relationships.· Problem Solving:Ability toquickly resolve issues while ensuring branch operation runs smoothly.

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