Business Analyst

5 days ago


Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time 900,000 - 1,200,000 per year
Job Title: Business Analyst
Primary Reporting: Business Analyst Team Lead
Secondary Reporting: Corporate Support Manager
Department: Consumer – Customer Experience

Job summary:
To extract data from call center systems, analyse it and generate meaningful business information and reports that allow the business to identify business needs and business solutions that are consistent with the Customer Experience goals and targets

Key Responsibilities
Identify the data that is required to deliver business information requirements in respect to customer experience.
Gather and analyse data, compiling analysis reports to support management decision making
Use data modelling practices to analyse business data, macro data, industry trends and general macro-economic data
Assess impact of macro-economic trends in the telecommunication industry and on Telkom Kenya and prepare informative reports for management consumption
Analyse on-going operations and identify key areas where operational improvements can drive the financial performance of the business
Communicate and present results in formats that accurately reflect data
Investigate results achieved to ensure accuracy of data

Requirements Qualifications- Academic and Professional
● Bachelor's Degree in Business or related field
Experience
● At least 2 years relevant experience in similar position

Competencies
● Strong communication skills
● Analytical thinking
● Attention to detail
● Knowledge of business analysis techniques
● Knowledge of business analysis IT applications. i.e. MS Excel, MS Access, Google Analytics, SQL



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