sales and collection officer

13 hours ago

Nairobi, Nairobi Area, Kenya Phoenix Capital Limited Full time 1,500,000 - 3,000,000 per year

Relationship Officer – Boda-Boda Loans (Sales & Collections)

Location:
Nairobi

Type:
Full-time | Field-based

Are you passionate about working with boda-boda riders and driving financial inclusion? We're looking for a proactive
Relationship Officer
to handle
both loan sales and repayment collections
within the boda-boda sector.

Key Responsibilities

  • Prospect and onboard boda-boda riders through field visits & stage activations
  • Explain loan products and support clients through the application process
  • Monitor daily/weekly repayments and manage loan arrears
  • Conduct field follow-ups, negotiate repayment plans & reduce delinquency
  • Build strong relationships with clients, stage leaders & guarantors
  • Provide customer education on loan terms, financial discipline & credit health

What We're Looking For

  • Experience in microfinance, asset/boda-boda financing, or field sales
  • Strong negotiation & customer relationship skills
  • Ability to work in the field daily
  • Good communicator with a passion for customer service
  • Knowledge of boda-boda operations in Kenya is a BIG plus

Qualified candidates should send their applications to copying and

Application deadline: Monday, 8th December 2025.

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