Jobs: call agent

JOB PURPOSE:The Sales Manager will be responsible for driving room sales, events, and corporate business, building strong client relationships, and promoting the hotel's products and services to achieverevenue targets.KEY DUTIES AND RESPONSIBILITIES:1. Identify, develop, and maintain corporate, travel agent, and walk-in clientele to increase hotel revenue.2....

We are looking for a Workforce Management Real-Time Specialist to join our team in Tatu City and support our Call Center operations. In this role, you will be responsible for monitoring real-time performance, ensuring schedule adherence, and optimizing staffing levels to maintain service standards across all channels. This role requires strong analytical...

The Call Centre Agent will serve as the first point of contact for property owners regarding service charge queries, payments, and related matters. The role involves handling inbound and outbound calls, providing accurate information, resolving customer issues, escalating complex cases, and ensuring a high level of client satisfaction.Key...

We are seeking a dynamic and experienced Training and Development Specialist to join our team and help us achieve our goals. The Training and Development Specialist will be responsible for designing, implementing, and evaluating training programs that enhance the skills and knowledge of our employees.Key Responsibilities:Conduct new hire trainings (up to...

Rendeavour is launching a Business Process Outsourcing (BPO) division from the ground up, with ambitious plans to scale rapidly. Our goal is to deliver world-class outsourcing solutions that drive efficiency, innovation, and exceptional customer experiences. As a cornerstone of our BPO launch strategy, the Trainer will play a pivotal role in shaping the...

The Workforce Management Scheduler is responsible for implementing workforce strategies to ensure proper operational staffing of the Call Center. As a Scheduler, you will determine appropriate staffing levels, adjust schedules, allocate activities on specific times and dates, take actions to ensure proper coverage for call center departments, and address...

Position Overview<\/span><\/b><\/p> ​<\/span><\/b><\/div>The job holder will be responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The Quality Co -ordinator will monitor inbound, outbound call and social Media responses to assess...

We're looking for a Business Analyst to join our Quality and Analytics team. In this role, you'll help curate data-driven stories that provide insights and analysis into our Contact Centre operations, with the goal of driving meaningful change in both the agent and customer experience. You'll work closely with stakeholders to understand business needs,...

Type: Full-time contractor (hours negotiable) Location: Remote, Africa time-zone required (preference for Kenya, South Africa, Nigeria, Rwanda, or Ethiopia) OpenFn is an open-source digital public good and a key building block for next generation digital public infrastructure. Government digital transformation teams use it to safely connect web apps, AI...

Company DescriptionPlatinum Credit Limited is a licensed Microfinance Company in Kenya, established in 2002 to provide financial solutions. The company specializes in offering emergency loans to Civil Servants, TSC members, and employees of selected companies. Some of the financial products provided include Civil Servant Loans, Log Book Loans, Personal...

Company DescriptionPlatinum Credit Limited is a licensed Microfinance Company in Kenya, established in 2002 to provide financial solutions. The company specializes in offering emergency loans to Civil Servants, TSC members, and employees of selected companies. Some of the financial products provided include Civil Servant Loans, Log Book Loans, Personal...

Place Your Bet on Your Next Career MoveWe're hiring aCustomer Service Agentto join our fast-pacedCustomer support team. If you know your way around bets, odds, and general CX support — and can deliver great service no matter the shift — this could be your winning ticket.Your Role:Support CX via chat, email, and callsResolve betting, account, and gameplay...

This opportunity isstrictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you.Key Responsibilities:Lead, coach, and supervise call center agentsMonitor KPIs and ensure service quality standards are metProvide training...

This opportunity is strictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you. Key Responsibilities:Lead, coach, and supervise call center agentsMonitor KPIs and ensure service quality standards are metProvide...

Customer Service Team Manager - Clean CookingDepartment: EasyBuy Program ManagementEmployment Type: Permanent - Full TimeLocation: KenyaDescription Location: Nairobi, KenyaThe RoleThe Customer Service Team Manager will manage, coach and motivate customer service executives as they engage with our clean cooking customers through the different voice and non...

Salary ranges from $60,500 - $64,500 annually depending on Experience and Qualifications.New hires are eligible for a $1,500 sign on bonusIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual and developmental disabilities, and people facing mental...

About us:Scope Markets Kenya, part of Rostro Group, is a fast-growing financial services provider, offering online trading and offshore investing solutions to clients across the country. Regulated by the Capital Markets Authority (CMA) of Kenya, we are dedicated to delivering top-quality trading infrastructure designed for everyone from beginners to seasoned...

Salary ranges from $60,500 - $64,500 annually depending on Experience and Qualifications.New hires are eligible for a $1,500 sign on bonus If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual and developmental disabilities, and people facing mental...

Job Title:Head of Digital GrowthLocation(s):Nairobi, Kenya | Dubai, UAEFunction:Digital & Product / CommercialAbout the RoleWe're looking for aHead of Digital Growthto lead and scale Group-level digital growth across multiple markets. This is a senior, high-impact role responsible for driving measurable commercial outcomes across consumer digital...

The Reservations Center Manager is responsible for leading the call center team to deliver exceptional customer service, meet performance goals, and foster a culture of continuous improvement. This role oversees supervisors and agents, ensuring service standards are met while supporting employee development and operational efficiency.ResponsibilitiesCall...