calling agent jobs in Nairobi

Hotel & Lodge Collection is looking for an experienced and results-driven Sales Manager based in Nairobi, Kenya, to grow business and strengthen relationships within the Kenyan market.The successful candidate will drive sales growth, account development and trade partnerships, promoting the collection’s properties to corporate clients, travel agents and...

We’re hiring someone to lead the people agenda for Kenya, our oldest and largest market, as it scales toward the next phase of the business.Two things matter most. You’ve managed people partners before, not just worked alongside them. And you’ve held a market or business unit end to end, with the leadership relationship that comes with it.This is a...

Join our expanding Product Growth team! We’re actively recruiting a Senior CRM Manager as we continue to scale at M-KOPA. Most senior growth hires get one channel and one pod for years. This role is built differently: you’ll own two of our core growth pods in your first year, then land where you’ve had the most impact. It’s a fast track to pod...

Head of Finance, M-KOPA Mobility You've raised the capital. You've owned the plan. You've stood in front of investors with your numbers and watched them hold. You're accomplished, you're respected, and you're probably happy where you are. But when did you last get to build the financial engine of a business that is still deciding how big it can...

JOB TITLE: SALES SUPERVISORAbout This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Sales Supervisor to work in Kenya.Job...

As Desktop and Site Support Technician II, you keep our contact-centre agents working. When a headset, PC, login or connection fails, you are first on the floor and the one who gets it fixed. You will own a floor, a shift or a client account, and act before problems reach the business.Key responsibilities  Resolve hardware, software, network and access...

Job description Role Overview: The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring timely resolution or escalation of issues while meeting...

We are looking for a Mobility Quality Analyst to monitor, evaluate, and continuously improve the quality of customer interactions across M-KOPA Mobility's contact center operations. This is a high-impact role where your work directly shapes the service experience for thousands of customers across Kenya."This role is for someone who is analytical but also...

JOB PURPOSE     To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests.KEY DUTIES AND...

Join our expanding engineering team!We're hiring a permanent Senior Backend Engineer to join our Asset Sales group as we scale one of the most important parts of M-KOPA's FinTech platform. Build distributed, event-driven microservices and help shape what AI-native engineering looks like at M-KOPA.The Impact 💚Your code will directly power the systems that...

Senior Manager, Credit and Analytics (Nairobi, Kenya)When did a credit decision last change someone's income?You're accomplished. You're respected. You're probably even happy. You can read a portfolio, spot the first wobble in a vintage, and explain it to a room that would rather hear good news.So here is a different question. What if the book you owned was...

Join our expanding Mobility engineering team! We’re actively recruiting a Senior Backend Engineer as M-KOPA Mobility, our fast-growing e-mobility business, which has a 3x year-on-year growth rate! Build the event-driven microservices that power clean, affordable transport for riders and entrepreneurs across Africa, with AI tools like Claude Code alongside...

JOB PURPOSE To build and maintain business relationships with clients by providing prompt and accurate service to promote customers loyalty, ensure delivery of excellent customer service through accurate and fast processing of shipments, coordinate and communicate with other departments on client requests. KEY DUTIES AND RESPONSIBILITIES Forwarding -...

About the RoleWe are seeking an experienced IT Helpdesk / MSP Account Supervisor to lead daily support operations, manage team performance, and ensure high-quality service delivery in a fast-paced, client-focused environment.The ideal candidate has a strong background in BPO operations, team supervision, workforce coordination, SLA management, and customer...

We are looking for a Tier 1 IT Helpdesk / MSP Support Agent to provide excellent customer service and frontline technical support in a fast-paced IT environment. The ideal candidate will troubleshoot hardware, software, network, and High-Speed Internet Access (HSIA) issues, ensuring timely resolution, accurate documentation, and compliance with service level...

• Entry Level Contact Centre Officer Prime Bank Africa • Nairobi Overview • Posted 14 hours ago • Experience: Min. 1 Year • Min. Education level: Bachelor's Degree • Specialism: Banking / Business Administration / Call Center / Customer Relations / Journalism & Communication / Quality Management / Sales or Marketing • Deadline: Thursday,...

JOB TITLE: CUSTOMER SERVICE AGENTAbout This Job:Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Customer Service Agent to work...

Job Location: KenyaAbout the role:The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales...

We are Hiring #BilingualCustomerServiceAgents #FRENCH #ENGLISHWe are looking for skilled Customer Service agents for French and English with experience working in a call center setting/environment. Do you speak French and English fluently? shoot your shot! Forward it to someone you know! French and English{'education': 'High, secondary school',...

Our Pitch – Who We AreMoPhones is on a mission to empower Africans with high-quality, premium smartphones that do not break the bank. By combining a trusted online marketplace, local retail presence, and integrated financing, MoPhones makes renewed devices accessible, affordable, and better for the planet through circular, lower-waste models.At MoPhones,...