customer experience manager

We are seeking a proactive, client-focused Customer Success Manager to drive customer satisfaction, retention, and account growth across our product/service portfolio. In this role, you will act as the primary trusted partner for our business clients—guiding them through onboarding, optimizing product adoption, managing renewals, and ensuring they realize...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

Job Description :JJob Title: Customer Supply manager – East AfricaAbout Us:With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark...

Manager – Customer Lifecycle Management & Campaigns Location: Africa About SPIRO SPIRO is Africa's leading electric mobility company and one of the continent's fastest-growing technology-driven mobility ecosystems. Our mission is to accelerate the transition to clean, accessible, and affordable transportation by building the infrastructure, platforms, and...

Description POSITION SUMMARY   Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request,...

Description POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

🚀 Lead High-Performing Teams & Drive Operational ExcellenceWe are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.📍 Location: Nairobi-Kenya - On site🕒 Schedule: Full-time...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

Additional Information Job Number 26144497 Job Category Rooms & Guest Services Operations Location Chiromo Lane, Westlands, NAIROBI, KenyaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Supply guests with directions and information regarding property amenities, services, and hours of operation, and...

Additional Information Job Number 26144485 Job Category Rooms & Guest Services Operations Location Chiromo Lane, Westlands, NAIROBI, KenyaVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience...

POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem....

Location: Kenya About the role:The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing...

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

Job Title: Customer Development Lead (Modern Trade) - BeveragesLocations:NyeriNairobiThikaMachakosKisumuOur client is seeking a Customer Development Lead to manage supermarkets and minimarts under distributors and regional second lines, deliver JBP objectives and quarterly targets, and drive visibility, shelf share, availability, and promotions. The role...

We are seeking an analytical, data-driven Senior CRM Manager to build and scale our lifecycle marketing, automation, and customer engagement strategies. In this role, you will own the end-to-end customer journey—from onboarding and activation to retention, loyalty, and win-back campaigns—utilizing advanced segmentation, automation, and behavioral...

We are seeking a results-driven, strategic Sales & Marketing Manager to accelerate revenue growth, build brand equity, and expand market share. In this role, you will bridge strategic marketing with pipeline execution—leading customer acquisition, campaign management, key account growth, and team performance to drive scalable commercial success. Key...

We are seeking an experienced, analytical Supply Chain Manager to direct and optimize our end-to-end supply chain ecosystem. In this role, you will oversee procurement, inventory management, logistics execution, vendor relationships, and demand forecasting. You will act as the operational engine aligning vendor performance, warehousing efficiency, cost...

Experience4 - 6 Year(s)Job DescriptionJob Purpose: The role holder is responsible for executing the Advisory audit plan on special engagements requested by Senior Management/Management committees/Board Audit Committee, Project audits, product implementation as well as strategic initiatives.  This role is also responsible for follow up on corrective action...

Experience8 - 10 Year(s)Job DescriptionJob Purpose: The role holder is responsible for delivering the approved annual assurance audit plan in line with relevant policies, procedures and quality standards, and for the quality of audit work and the efficiency and effectiveness of the audit team.  ResponsibilitiesKey Responsibilities: Provide input to the...