customer experience manager

We're Hiring: Customer Experience ManagerLocation: Nakuru Valley Hospital is a leading Level 4 hospital in Nakuru City offering both inpatient and outpatient services and is seeking to recruit a dynamic and service-oriented Customer Experience Manager. This role is responsible for overseeing and enhancing the overall patient experience throughout the...

Space and Style Limited is dedicated to delivering exceptional products and services that exceed customer expectations. We are seeking a motivated and detail-oriented Customer Experience Executive & Coordinator to join our growing team. In this role, you will be instrumental in ensuring seamless and positive interactions between the company and our valued...

KEY RESPONSIBILITIESCustomer Experience StandardsDefine, implement and review the organization’s customer experience standards and guidelines and align them to overall corporate strategic goals.Review the standards and guidelines in line with changing regulations and market dynamics.Create strategic alignment for Customer Experience KPIs and ownership...

Qualifications/RequirementsDiploma in Front Office Administration/Business Administration/ Health Records, or an equivalent qualificationAt least two (2) years working in a service-oriented industryProficiency in computer skills (especially Health Management Information Systems).Good communication and interpersonal skills.{'education': "Diploma, Associate's...

Role OverviewAt Greenwheels, we are building better mobility experiences by putting our customers at the heart of what we do. We are looking for a Customer Experience (CX) Associate to join our team and help us continuously improve how customers interact with our products, services, and teams.In this role, you will help bring the voice of the customer into...

About Uliza EventsUliza Events is an events solutions company providing event identification products, wristbands, calling systems, event merchandise and related solutions to clients in Kenya and international markets.We are looking for a highly eloquent, confident, professional and customer-focused Customer Experience & Communications Executive to become...

Mogo Kenya is revolutionizing financial access. By offering a dynamic suite of products that includes boda-boda financing, car logbook loans, and smartphone loans, we leverage a nationwide network of 90+ branches to put capital into the hands of traditionally underserved communities. Backed by Eleving Group, a global fintech spanning Europe, Africa, and...

JOB DESCRIPTION We are recruiting on behalf of our client in the Betting & Casino industry for a dynamic and results-driven Customer Care Manager who will lead and develop a high-performing customer service team while driving customer engagement, retention, and revenue growth. The ideal candidate is energetic, commercially minded, and skilled at...

Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge...

Company DescriptionAjua is The Integrated Customer Experience Solution for Businesses in Africa.We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play platform has enabled leading...

Vision Plus Aftersales Customer Service Manager Job Description + KPI'sResponsible for ensuring customer satisfaction and happiness and that our guarantee of service is maintained within the terms and conditions of our warranty terms and conditions.Key Skills:Basic knowledge of electronics and electronic components (Technical degree is not necessary if...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

Ship's Store Customer Services ManagerAmentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to...

🚀 Bilingual Sales Manager | BPO Sales & Team Leadership Experience Required | English C1 Location: Kenya Work Modality: On site English Level: C1 Advanced Experience Required: 3+ years in Sales & Team Leadership 🌟 About the Opportunity We are looking for a highly motivated and results-driven Bilingual Sales Manager to lead a specialized sales team...

Line-manage our Customer Success Executives — set priorities, allocate accounts, and hold regular one-to-onesRun documented quarterly performance reviews with every team memberOnboard new joiners to the point where they can own accounts independentlyRaise performance concerns early, fairly, and in writingOwn the portfolioHold overall accountability for...

Company DescriptionNestled in the heart of Nairobi since 1904, Fairmont The Norfolk is one of the city’s most iconic landmarks, where timeless elegance meets modern luxury. Set within serene tropical gardens, the hotel features 125 beautifully appointed rooms and suites designed to offer exceptional comfort while preserving its rich heritage. Over the...

Description POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

Job brief GENERAL DUTIES OF THE FUNCTIONA global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts...

Job Description We are recruiting on behalf of our client in the Betting & Casino industry. Our client is looking for an experienced Customer Care Executive to join their growing team. The ideal candidate must have worked in a betting company/Casino and is confident in handling high-volume client interactions. Key Responsibilities Respond to customer...

Location: Various Supermarket Locations in Nairobi (In-Store) About the Role: Polo Marketing Company is looking for self-driven and committed Brand Ambassadors to lead our upcoming in-store activation campaign. We are seeking individuals who take initiative, can work independently with minimal supervision, and have a passion for sales and customer...