customer operations

We are seeking a proactive, client-focused Customer Success Manager to drive customer satisfaction, retention, and account growth across our product/service portfolio. In this role, you will act as the primary trusted partner for our business clients—guiding them through onboarding, optimizing product adoption, managing renewals, and ensuring they realize...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

DescriptionDepartment: People and CultureReports to: Manager, Safety, Health & Office FacilitiesLocation: Multiple Regions About Food for EducationFood4Education is accelerating Africa's school feeding economy so that no child ever has to learn hungry.   Since 2012, we have worked alongside families, schools, smallholder farmers, and governments at...

🚀 Lead High-Performing Teams & Drive Operational ExcellenceWe are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners.📍 Location: Nairobi-Kenya - On site🕒 Schedule: Full-time...

General information   INTERNATIONAL FREIGHT FORWARDING OPERATOR (IFF OPERATOR) - SEA IMPORTS LOCAL   General informations AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading...

General information   INTERNATIONAL FREIGHT FORWARDING OPERATOR (IFF OPERATOR) - SEA IMPORTS LOCAL   General informations AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

About us At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people in Africa to start meaningful careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing...

Job Description :JJob Title: Customer Supply manager – East AfricaAbout Us:With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark...

Position Title: Head of Operations (Animal Feeds) & Grain Crushing Department: OperationsLocation: Nakuru, KenyaLanguage Requirement: Fluency in Gujarati or Hindi is mandatory due to the communication and stakeholder engagement requirements of the roleROLE PURPOSETo provide strategic leadership and end-to-end management of the Animal Feeds operations in...

Location: Kenya About the role:The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing...

Specialist, IT Platform Support Operations Department: Digital Business Reports to: Senior Manager, IT Platform Support Operations Unit: Operations Positions: 1 Country: Kenya Closing on: 8 November 2026 The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the...

We are looking for an Insurance Customer Operations Officer to coordinate insurance coverage, manage end-to-end claims resolution, and support rider income protection as we continue to scale our Mobility division across Kenya.''This role sits at the heart of our insurance and claims operations — ensuring every eligible rider has timely, compliant coverage,...

About Pula We are an insuretech firm that provides agriculture insurance design and execution services, specializing in index-based insurance and is backed by top-tier VC investors who have invested more than $25 million in the business. Since 2015 we have provided climate insurance to 15.4 million smallholder farmers, 41% of which were women across 19...

About the Role Burn is looking for a commercially driven and results-oriented leader to lead BURN’s electric business across Tanzania, Kenya, Mozambique, Ghana, and future markets. This role will drive cross-market sales growth, profitability, operational excellence, and project delivery while ensuring strong performance across collections, customer usage,...

General information   IFF OPERATOR-DRIVER M/F  General informations AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise...

General information   IFF OPERATOR-DRIVER M/F  General informations AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company. Thanks to its expertise...

Manager – Customer Lifecycle Management & Campaigns Location: Africa About SPIRO SPIRO is Africa's leading electric mobility company and one of the continent's fastest-growing technology-driven mobility ecosystems. Our mission is to accelerate the transition to clean, accessible, and affordable transportation by building the infrastructure, platforms, and...

Come join our Rocket Ship and be part of Compass Datacenter’s mission to make life better by providing the world’s technology leaders with a secure place to plug-in wherever they grow. We provide custom, move-in ready data centers, from edge deployments to core facilities serving hyperscale, cloud and enterprise customers. At Compass we have our sights...

Position Title: Head of Operations (Animal Feeds) & Grain Crushing Department: Operations Location: Nakuru, Kenya Language Requirement: Fluency in Gujarati or Hindi is mandatory due to the communication and stakeholder engagement requirements of the role ROLE PURPOSE To provide strategic leadership and end-to-end management of the Animal Feeds...