customer relations

We are seeking a proactive, client-focused Customer Success Manager to drive customer satisfaction, retention, and account growth across our product/service portfolio. In this role, you will act as the primary trusted partner for our business clients—guiding them through onboarding, optimizing product adoption, managing renewals, and ensuring they realize...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customs Business Development Manager to join our team Nairobi, Kenya.The Business Development Manager is a sales-oriented Customs House Brokerage (CHB) professional accountable for accelerating the...

Location: Kenya About the role:The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing...

Location: Hybrid – KenyaEmployment Type: Full-Time (40 hours per week)Work Schedule: Monday–Friday, with flexibility to accommodate U.S. business hoursReports To: Field Director / CEOPosition SummaryWe are seeking a highly organized, professional, and personable USA Client Relations & Recruitment Coordinator to support our U.S.-based clients and...

Manager – Customer Lifecycle Management & Campaigns Location: Africa About SPIRO SPIRO is Africa's leading electric mobility company and one of the continent's fastest-growing technology-driven mobility ecosystems. Our mission is to accelerate the transition to clean, accessible, and affordable transportation by building the infrastructure, platforms, and...

Influx provides on-demand customer support for leading brands and technology companies, operating 24/7, every day of the year, including public holidays. Our global team of agents and managers works together to deliver exceptional customer experiences and help our clients achieve their business objectives. We're looking for a detail-oriented, proactive, and...

Location: Hybrid – Kenya Employment Type: Full-Time (40 hours per week) Work Schedule: Monday–Friday, with flexibility to accommodate U.S. business hours Reports To: Field Director / CEO Position Summary We are seeking a highly organized, professional, and personable USA Client Relations & Recruitment Coordinator to support our U.S.-based clients...

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**J** **ob Title:** Instructor – Digital Marketing and Digital Customer Service **Reporting To:** Regional Lead **Location:** Nairobi **Contract Term:** Fixed Term Contract **Introduction to Generation** Generation is one of the world’s largest, fastest-scaling global demand-driven youth employment programs, providing young adults with the...

Job Opportunity – Sales Support Specialist / Customer Care ExecutiveIndustry: Trading / Distribution / Import & ExportDepartment: Sales & Customer ServiceJob Type: Full-TimeJob SummaryWe are seeking a highly organized, detail-oriented, and proactive Sales Support Specialist / Customer Care Executive to manage sales administration, customer orders,...

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE (BANKING) About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, a leading financial institution, we are looking for a competent,...

We are seeking a highly organized, detail-oriented, and financially responsible Accounts Receivable Specialist to manage and maintain the company’s accounts receivable activities. The ideal candidate will ensure customer invoices, payments, account balances, and financial records are processed accurately and on time while maintaining professional...

Description Job Summary: Reporting to the Team Leader-Indirect Sales, the position holder will be responsible for direct & indirect sales acquisition, revenue generation, development and management of relationships and service experience of the SME Customers to ensure growth, profitability and retention in the region. The position holder will further...

We are seeking an analytical, data-driven Senior CRM Manager to build and scale our lifecycle marketing, automation, and customer engagement strategies. In this role, you will own the end-to-end customer journey—from onboarding and activation to retention, loyalty, and win-back campaigns—utilizing advanced segmentation, automation, and behavioral...

Job Title: Technical Sales Team Lead Location: NairobiJob Type: Term ContractProfile IntroductionOur client, a leading industrial technology and engineering solutions provider with over three decades of experience in upgrading, modernising and transforming industrial applications and machinery across the East African region is seeking to recruit dynamic,...

**Company:** Laureland Homes **Location:** Nairobi, Kenya (Westlands / Lower Kabete) **Employment Type:** Full-Time **Department:** Sales **Reports To:** Sales Manager ## About Laureland Homes Laureland Homes is a real estate development company specialising in quality residential developments. We are seeking motivated, results-driven, and...

About Uliza Events Uliza Events supplies event identification products, including wristbands and related solutions, to clients in Kenya and international markets. We are seeking an experienced, articulate, and highly professional Customer Experience & CRM Executive to manage customer inquiries, convert small orders into sales, coordinate order fulfillment...

Description Key Performance Measures|Overall Fixed Data retention. Fixed Data Churn reduction through proactive engagement and outflow control Win-back rate of previously churned customers Timely resolution of customer issues and complaints Upsell conversion rate (customers upgraded to higher-value packages) Cross-sell penetration (adoption of...

Cook Vacancy– Hospitality Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs. Role...

Job Title: Junior Technical Sales Representatives Location: NairobiJob Type: Term ContractProfile IntroductionOur client, a leading industrial technology and engineering solutions provider with over three decades of experience in upgrading, modernising and transforming industrial applications and machinery across the East African region is seeking to recruit...